Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Norfolk, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Norfolk location today.
Location
Hours
Reviews
4.0
317 reviews
5 stars
196
4 stars
44
3 stars
12
2 stars
9
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about unprofessional behavior and poor conflict resolution skills.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of the rental cars, including receiving vehicles that smelled of cigarettes or were poorly cleaned.
Reservation Issues
Numerous customers reported problems with reservations, including not having the reserved vehicle available and poor communication regarding changes.
Efficiency
Some customers appreciated the quick service and efficiency of the staff, while others experienced long wait times and delays.
Overall Experience
Mixed reviews indicate that while some customers had positive experiences, others faced significant frustrations that impacted their overall satisfaction.
- BRBrittany RhodesNov 15, 20254.0Staff was helpful and kind. They could do better on keeping the rentals clean. I noticed a few stains on the inside and outside of the rental. Otherwise would recommend.
- RRRico RossNov 5, 20251.0I wish I could give 0 Stars...Enterprise has become extremely lazy trifling and uncaring when it comes to the SAFETY aspect condition of they're cars. Side mirrors FALLING OFF while driving....Back hatch won't open in case of an emergency, Broken glass in the back of the SUV. [ I rented a car from AVIS...Ants was all over it inside and everywhere i couldn't even drive. AVIS took me out of that car immediately- I heard the Supervisor tell the employee to take the car OFF the lot. PERIOD!!! And they put me in a GENESIS ELECTRIFIED G80. With (2) extra free days.
- TJT JudgeOct 23, 20255.0Enterprise Monticello Norfolk staff are very courteous, friendly, kind, and helpful. I am always satisfied with car rental at this site.
- HVHeather VogelOct 11, 20255.0Enterprise made everything easy. Their online pre-check really did make things faster.
- PGPenny GrahamOct 3, 20251.0I have called 5 consecutive days now with a simple question before we drop off our car tomorrow. I have spent a total of over 90 minutes on hold. One day they accidentally picked up and immediately placed me on hold, the other days no one would pick up during business hours.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Norfolk, VA?
Enterprise Rent-A-Car is located at 751 Monticello Ave, Norfolk, VA 23510.
What are the business hours of Enterprise Rent-A-Car in Downtown Norfolk?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent from Enterprise Rent-A-Car in Norfolk?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and auto rentals with flexible rental options.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, you can book rental cars at low rates through their featured deals. Additionally, they offer discounts for active military members.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the Enterprise Rent-A-Car location in Norfolk owned by a woman?
Yes, this Enterprise Rent-A-Car location is woman-owned.
How can nearby businesses like Norfolk Department of Human Services help during my visit to Enterprise Rent-A-Car?
The Norfolk Department of Human Services nearby can assist customers seeking social services while renting a vehicle for errands or appointments in the area.
Are there dining options near Enterprise Rent-A-Car in Downtown Norfolk?
Yes, nearby dining options include Black Tuna Bar & Grill Norfolk, Istanbul Gyro and Kebab, 700 Bistro, Commune, and Soiree Bistro 757 where customers can enjoy meals before or after renting a vehicle.
What entertainment venues are close to Enterprise Rent-A-Car in Norfolk?
Nearby entertainment venues include NEON District, Push Comedy Theater, Norfolk Arts District, and The Plot park for concerts and cultural events customers may like to visit.
Can I pick up my rental car from the airport or only at the Downtown Norfolk location?
Enterprise Rent-A-Car offers Airport Pick Up service in addition to their Downtown Norfolk location, making it convenient to pick up a rental car from the airport.