Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Norfolk, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Norfolk location today.
Location
Hours
Reviews
4.0
321 reviews
5 stars
198
4 stars
45
3 stars
12
2 stars
9
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about poor customer service, including unprofessional behavior and long wait times.
Vehicle Condition
Several reviews highlighted issues with the cleanliness and maintenance of rental vehicles, with some customers receiving cars that were not properly cleaned or in good condition.
Reservation Issues
A significant number of customers reported problems with reservations, including not having the reserved vehicle available and lack of communication regarding changes.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, particularly with specific staff members who provided excellent service and support.
- AMADRIANA MERCEDESDec 23, 20254.0Very nice staff; first car I got had an issue and they were fast to resolve the problem, I will be coming back !
- KSKeAmber StuartDec 13, 20251.0Horrible business they kept my deposit
- ASAnn-Marie StephensDec 11, 20255.0Excellent customer service and prompt delivery. Terrific option inside the neighborhood!
- ABAlton BattsDec 9, 20255.0Very courteous
- BRBrittany RhodesNov 15, 20254.0Staff was helpful and kind. They could do better on keeping the rentals clean. I noticed a few stains on the inside and outside of the rental. Otherwise would recommend.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Norfolk, VA?
Enterprise Rent-A-Car is located at 751 Monticello Ave, Norfolk, VA 23510.
What are the business hours of Enterprise Rent-A-Car in Downtown Norfolk?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent from Enterprise Rent-A-Car in Norfolk?
Enterprise offers a wide range of vehicles including rental cars, vans, luxury cars, and auto rentals with flexible rental options.
Does Enterprise Rent-A-Car offer any special deals or discounts?
Yes, you can book rental cars at low rates through their featured deals. Additionally, they offer discounts for active military members.
What payment methods does Enterprise Rent-A-Car accept?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the Enterprise Rent-A-Car location in Norfolk owned by a woman?
Yes, this Enterprise Rent-A-Car location is woman-owned.
How can nearby businesses like Norfolk Department of Human Services help during my visit to Enterprise Rent-A-Car?
The Norfolk Department of Human Services nearby can assist customers seeking social services while renting a vehicle for errands or appointments in the area.
Are there dining options near Enterprise Rent-A-Car in Downtown Norfolk?
Yes, nearby dining options include Black Tuna Bar & Grill Norfolk, Istanbul Gyro and Kebab, 700 Bistro, Commune, and Soiree Bistro 757 where customers can enjoy meals before or after renting a vehicle.
What entertainment venues are close to Enterprise Rent-A-Car in Norfolk?
Nearby entertainment venues include NEON District, Push Comedy Theater, Norfolk Arts District, and The Plot park for concerts and cultural events customers may like to visit.
Can I pick up my rental car from the airport or only at the Downtown Norfolk location?
Enterprise Rent-A-Car offers Airport Pick Up service in addition to their Downtown Norfolk location, making it convenient to pick up a rental car from the airport.