Business Details
About
Car Rental Agency
Save time, get great deals and discounts when you book your next rental car with Alamo at Norfolk Airport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in VA and abroad at over 1,000+ airport locations.
Location
Hours
Reviews
3.8
409 reviews
5 stars
235
4 stars
51
3 stars
27
2 stars
12
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted rude or dismissive behavior from certain employees.
Vehicle Condition
Most customers reported that the cars were clean and in good condition, although there were a few complaints about receiving dirty vehicles.
Rental Process
The rental process was generally described as smooth and efficient, with some customers appreciating the quick pickup and return, while others experienced long wait times.
Pricing Issues
Several customers expressed dissatisfaction with unexpected charges, particularly regarding fuel and toll fees, indicating a need for clearer communication about pricing policies.
Reservation Problems
There were multiple reports of issues with honoring reservations, including unavailability of reserved vehicles and unexpected policy changes.
- TFtammy franklinNov 11, 20253.0The car performance and the interior of the car was clean, but the exterior was in desperate need of cleaning. The initial representative was friendly and professional, but once I got to the car that was another story. I made my concerns known and no action was taken.
- GIGiorgio IurcottaNov 3, 20253.0Rental was good overall. No issues while using the car, it was clean and a newer model. They charged me for an expensive gallon of gas even if tank was refilled at the closest gas station on my way to airport. Alan at the counter, that’s another story, he must be so tired to work behind that desk. I felt disrespected the way he repeated the same sentence like it was a recording and not caring about my requests.
- LDLisa DemarcoOct 27, 20255.0Norfolk international airport location great experience!
- KAK AOct 12, 20255.0The staff were friendly and great. The rental process was smooth both for pickup and return. Prices were incredible. The car was clean and great condition. I will use Alamo for my next car rental experience.
- SSSerenaOct 6, 20255.0Ms. Nicole who checked me in was wonderful. Her colleague assisted her and was even helpful to me. It’s nice to see people working together so well. The car was clean…CLEAN and I was grateful.
Frequently Asked Questions About Alamo Rent A Car
What are the operating hours of Alamo Rent A Car at Norfolk Airport?
Alamo Rent A Car at Norfolk Airport is open daily from 7:00 AM to 11:59 PM, with an additional hour open from midnight to 1:00 AM Monday through Saturday.
Where is Alamo Rent A Car located in Norfolk, VA?
Alamo Rent A Car is located at 2200 Norview Ave, Norfolk, VA 23518, USA, near Norfolk International Airport.
What types of car rental services does Alamo Rent A Car provide?
Alamo offers car rental services including economy rentals, vacation car rentals, and general rental cars with airport pick-up services.
How can I make a reservation at Alamo Rent A Car in Norfolk?
You can book your rental car online through their website at https://www.alamo.com/en/car-rental-locations/us/va/norfolk-international-airport-211a.html
What payment options does Alamo Rent A Car accept?
Alamo accepts payment via cash, check, Discover, Mastercard, and Visa.
Does Alamo Rent A Car offer any discounts or special deals?
Yes, Alamo offers last minute specials and discounts, which can be viewed by clicking the special offer link provided at booking.
Is Alamo Rent A Car at Norfolk Airport accessible in English?
Yes, Alamo Rent A Car at Norfolk Airport provides services in English.
What nearby car rental agencies are available close to Alamo Rent A Car in Norfolk?
Nearby car rental options include Budget Rent A Car, Dollar Car Rental, National Car Rental, Thrifty Car Rental, Enterprise, Avis Rent A Car, and Hertz, providing customers with various rental choices.
Are there dining options near Alamo Rent A Car at Norfolk Airport?
Yes, nearby dining includes Starbucks for coffee, Godfathers Pizza, Phillips Seafood, Burger King, and Here's to Heroes, ideal for grabbing a meal before or after your rental.
What nearby airport facilities can help customers traveling to Alamo Rent A Car?
Nearby airport facilities include Norfolk International Airport, the Arrivals Terminal, Norfolk Airport USO lounge, gates such as Gate A5, and airlines like United Airlines and Southwest Airlines, which assist travelers in navigating to Alamo Rent A Car conveniently.