Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2500 Monticello Ave in Norfolk offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
422 reviews
5 stars
251
4 stars
83
3 stars
48
2 stars
18
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently noted that the store had a good selection of parts and products available, although some expressed disappointment when specific items were out of stock.
Store Experience
Overall, the shopping experience was described as comfortable and efficient, though some reviews mentioned long wait times and issues with employee attitudes.
Professionalism
While many staff members were commended for their professionalism, a few reviews highlighted instances of poor customer service and unhelpful attitudes from certain employees.
Installation Services
Customers appreciated the free installation services offered for batteries and other products, which contributed positively to their overall experience.
- AWAlexis WilsonNov 17, 20255.0Great fast experience. Evan and Isaiah were super attentive !!
- SWSteve WaddellNov 15, 20255.0My go to location!
- DCdwight cofieldOct 15, 20255.0Every experience shopping online or in the store Advance Auto makes it a very comfortable experience in their knowledge and understanding of products and services awesome store to visit for car parts
- EMEmily MickelsonOct 9, 20255.0Evan is the best and saved the day! He went above and beyond to diagnosis and recommend a fix for my car. You got a costumer for life.
- BBBenny BensonOct 8, 20255.0They always have enough people on shift to help you out and if parts aren't available they'll help you find them.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What products does Advance Auto Parts at 2500 Monticello Ave offer?
They offer automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Are there free services available at this Advance Auto Parts location?
Yes, free services include battery testing, free battery and wiper installations with purchase, engine code scanning, starter and alternator testing, and battery and oil recycling.
Does Advance Auto Parts install car batteries?
Yes, they install car batteries for free with purchase, although exclusions may apply.
Can I recycle used motor oil and batteries at this location?
Yes, they recycle used motor oil and batteries for free. Exclusions may apply.
What are the store hours for Advance Auto Parts at 2500 Monticello Ave?
Monday through Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
What payment methods are accepted at this Advance Auto Parts store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Do they offer curbside pickup at this Advance Auto Parts?
Yes, curbside pickup is available at this location.
What nearby places can help me find Advance Auto Parts at 2500 Monticello Ave?
The UPS Access Point location and 7-11 Monticello Ave are nearby landmarks that can help you locate the store.
Are there dining options near Advance Auto Parts at 2500 Monticello Ave?
Yes, nearby dining options include Golden City Chinese Restaurant and District Apizza pizza restaurant, convenient for meals before or after your visit.
If I'm visiting Advance Auto Parts, what other automotive services are available nearby?
Midway Auto Repair nearby offers automotive repair and services, which could be useful if you need professional repairs alongside parts from Advance Auto Parts.