Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 1700 E Little Creek Rd in Norfolk offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
338 reviews
5 stars
218
4 stars
67
3 stars
25
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being described as friendly and helpful, while others were noted for being rude or unhelpful.
Product Knowledge
Several reviews highlight that while some employees are knowledgeable and provide excellent assistance, others lack the necessary knowledge about products and services.
Service Efficiency
Many customers appreciated the quick and efficient service, particularly in battery installation and diagnostics, although there were complaints about long wait times due to insufficient staff.
Mixed Experiences
Overall, customer experiences vary significantly, with some praising specific employees for their exceptional service while others report negative interactions with certain staff members.
- MLMike LeeDec 17, 20251.0Batter tester broken...hmmm at tidewater drive and little creek...really
- KJKathy JohnsonDec 14, 20251.0If you need a battery DO NOT USE THIS BUSINESS!!! Have purchased 3 Gold line batteries in less than 2 years. Along with the faulty batteries are Unprofessional employees that will not help in any manner. It's not my car, it's your FAULTY BATTERIES! CONSUMERS BEWARE
- DKDale KrummNov 11, 20251.0Two representatives weren't able to install wiper blades. Free service if someone there can do it.
- DDDaniel DownesNov 6, 20251.0Everytime I go to this place they either don't know the information and just say they can't help or completely rip you off. I told them I wanted the entry level of a part. She charged me $80 for it. I looked it up on THEIR website and could find parts for as low as $35 and everywhere in between. I hope your happy ripping off a single father of 3 just trying to survive. Enjoy your commission check!
- SRSelena RiveraOct 11, 20253.0There is a Black lady there with a mustache, no jokes. She was just on ready for an attitude and to be unhelpful. Then says, "I don't know about cars; I just work here." Wow, anyway, I was just about to leave because what's the point? A white gentleman with blonde hair was on ready to help and got me a discount. I would of gave 5stars if my only interaction was just with him.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
Where is Advance Auto Parts located in Norfolk?
Advance Auto Parts is located at 1700 E Little Creek Rd, Norfolk, VA 23518.
What are the store hours for Advance Auto Parts at 1700 E Little Creek Rd?
The store is open Monday through Saturday from 8:00 AM to 8:00 PM and Sunday from 8:00 AM to 7:00 PM.
Can Advance Auto Parts install a car battery purchased from the store?
Yes, Advance Auto Parts offers free battery installation with a purchase. Exclusions may apply.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, the store recycles used motor oil and batteries for free. Exclusions may apply.
Can a Team Member check my car's battery health or engine codes?
Yes, Team Members can test your battery health and scan engine codes for free. However, they cannot charge the battery. Exclusions may apply.
Are there any special discounts available at Advance Auto Parts?
Yes, Advance Auto Parts offers a 10% military discount for active duty and veteran service members.
What payment options are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup services?
Yes, Advance Auto Parts offers curbside pickup service for customer convenience.
What nearby places can I visit before or after shopping at Advance Auto Parts?
You can visit nearby places like McDonald's for a meal, Antonio's Pizza and Italian Ristorante for dining, or the Walmart Pharmacy for other shopping needs.
How can nearby services like UPS Access Point or Direct Auto Insurance benefit Advance Auto Parts customers?
Customers can conveniently access UPS shipping services at UPS Access Point nearby and consult Direct Auto Insurance for auto or life insurance needs near the store.
Are there entertainment or shopping options near Advance Auto Parts?
Yes, nearby you can find GameStop, Card-Again Games, and Little Creek Square which offer video games, hobbies, and shopping experiences.