Alamo Rent A Car

Reviews

• JP

  J. P.

  Apr 6, 2026
  1.0
  At 4pm, Alamo at Norfolk airport refused to honor a reservation made at 730am on the Alamo website, either for the car class reserved or any other car. Staff were arrogant and condescending, stating they would “never” honor a “same day” reservation.
• FA

  Ferzan Ahmed

  Apr 1, 2026
  5.0
  The process of getting my car was very simple. The car was clean. When I returned the car the person who took the car from me was extremely polite and asked me if I was satisfied with the car and with my experience. That is something I've not experienced with other companies. In the past I have always gone with different companies but I do believe that I am going to go with Alamo from here on. My next rental will be in New Jersey and then I have rentals in Greece. Looking forward to it.
• FR

  Frank Rider

  Mar 29, 2026
  5.0
  Perfect service, the car was flawlessly clean inside and outside. The pick-up and return process went smoothly, with sensible assistance from the Alamo representatives. The car was in perfect condition. Actually, it looked brand new.
• CS

  Cory Swain

  Mar 23, 2026
  4.0
  The rental experience was smooth and overall very positive. The vehicle was clean, reliable, and ready on time, which made the entire process stress-free. The minivan we received suited our needs well and provided plenty of space for our trip. One area for improvement would be offering a clearer selection of vehicles within each rental price point. While the minivan worked for us, having options to choose from—especially with different feature packages—would make the experience even better. It would have been nice to upgrade to something beyond the basic package within the same category. Overall, a great experience, and with a bit more flexibility in vehicle selection, it would be excellent.
• CN

  Courtney Newby

  Mar 20, 2026
  2.0
  I had a frustrating experience with Alamo regarding their prepaid fuel option. At pickup, I was told it would be “cheaper” to prepay for gas, but no one clearly explained that there are no refunds for unused fuel. I ended up returning the car with about 3/4 of a tank still left, and was told I would not be refunded anything for the unused portion. That means I essentially paid for a full tank and only used a fraction of it. This feels misleading. If there’s a strict no-refund policy, it should be clearly explained upfront so customers can make an informed decision. Instead, it felt like a sales tactic that benefits the company at the customer’s expense. I would strongly recommend skipping the prepaid fuel option or skipping Alamo all together and just refilling the tank yourself before returning the vehicle and or going with a rental company who is more for the customer and not the money.

Frequently Asked Questions About Alamo Rent A Car