National Car Rental

Reviews

• HW

  Hannah Walsh

  Apr 23, 2026
  1.0
  Seriously, the worst customer service and fleet management we have ever experienced. We use National Car Rental everywhere we go, and these employees were more than happy to be the most unhelpful, rude workers we’ve ever encountered. Don’t bother asking for a supervisor they’ll send you on a wild goose chase, and then tell you that the supervisor is “on vacation” and not give you the name.
• AH

  Andy Henderson

  Apr 18, 2026
  5.0
  Quickest pickup and drop off in the business and Emerald Isle is best idea ever!
• SJ

  S J

  Apr 11, 2026
  1.0
  Changes Credit Card policy on the fly, tells you on the date of your reservations. BS company on its way down.
• MN

  melissa nawrocki

  Mar 22, 2026
  1.0
  If there were NO stars, this would be my rating. .I had one of the worst customer service experiences I’ve ever encountered with National Car Rental in Newport News/Williamsburg International Airport on 3/23/26 and I expect this to be addressed by corporate. When I asked for his name of the person I was speaking with for documentation purposes, he identified himself only as the Assistant Manager and would provide just his first name, Armani. When I respectfully requested his last name, he refused, stating he was not required to provide it. This lack of transparency and accountability was both unprofessional and concerning. His overall demeanor was shockingly rude, dismissive, and entirely unhelpful. When I inquired about switching to a different vehicle, rather than offering options or attempting to resolve the situation, he unilaterally canceled my reservation. He then informed me that my refund had been processed and that I would need to secure a rental through another agency I genuinely thought he was joking—but he was completely serious with a stone cold look on his face. As an Executive-level customer whose company regularly relies on National, this behavior is not only unacceptable, it’s concerning. There was zero attempt at customer service, problem-solving, or professionalism. This felt like a personal power move rather than any form of customer support—especially troubling from someone in a leadership position. I would like to be contacted by corporate regarding this experience, and I expect that this situation is addressed internally. No customer—especially a loyal, high-tier client—should be treated this way. Based on this experience, I am seriously reconsidering future business with National
• CH

  Cieanna Hairston

  Mar 17, 2026
  1.0
  The 3 people working today can only be described as “nasty” and “very unprofessional”! They actually overbooked cars ( I heard one of the workers state that) and cancelled my reservation. When I asked “who” cancelled my reservation, the nasty girl (definitely not a lady) said she “didn’t know, it’s just cancelled”. I confirmed with National Customer service, as well as my travel company that the reservation had not been cancelled. After my second conversation with Customer Service, I learned that my formal reservation wasn’t cancelled until about 4 hours after my encounter with the staff. The cancellation happened at the local level. Was told that District Manager would be calling me and finding me a car would be priority…. That has not happened. I’m an Executive Elite client with National but definitely going to look at other rental car agencies if this type of customer service is allowed. My coworker communicated that he had same experience when he flew into to Newport Mews.