Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Harpersville & J. Clyde Morris location today.
Avoid this Enterprise location at all cost!!
I don’t know if other Enterprise locations are just as bad (in which case it’s a corporate problem), or if only this specific location is bad (in which case the manager needs to be fired), but either way, I can’t take that chance going forward, so I will not rent a car from ANY Enterprise location in the future if I can avoid it.
My insurance company authorized a rental car with this location with a pickup date to be determined by me. I called Enterprise on Thursday, 04/23 giving them the reservation number and informing them that I would pick up the vehicle on Monday, 04/27. I also told them I want a vehicle similar in size to my vehicle that was damaged.
I arrived at this location at the appointed time in the morning on Monday, 04/27 and noticed that they only had one employee present. How do you operate a rental car location, which is closed on Saturday and Sunday (yes, did you know that?!) with only one employee? I was told the manager was working at another location.
I was also told that they did not have the vehicle (the one that I had reserved) available, and in fact, they had NO vehicles available. How is that? I was told that they “should” have a vehicle available for me later in the day when someone returns a vehicle, and that the employee would call me when it becomes available. Of course, I received NO CALL that day, or the next day and have since made other arrangements with a different rental car company.
SS
Sara Say
3 days ago
1.0
Booked a rental and guess what no cars?? I even confirmed on Friday! They said they were going to call but no call came. What a waste and horrible customer service!!
IB
Indya Bailey
Apr 23, 2026
5.0
Definitely would recommend coming to the 1008 J Clyde Enterprise. Since the change in overall management this place had greatly improved.
6/5 customer service.
5/5avaliablity.
5/5 Pricing.
They are understanding and lenient, so if you're having issues or want a different vehicle they will help you. I love renting from them when I need to take a trips. The pricing is also great deals as well.
KB
Kiro B
Apr 15, 2026
5.0
Very friendly and nice staff especially the branch manager Will
NC
Natalie Corley
Apr 6, 2026
5.0
Ben saved our vacation when our car broke down and we needed a last minute unplanned rental. He was calm and courteous despite having a long line of customers, and stayed a little later to help us.
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