Tire Choice Auto Service Centers

4.4
768 reviews

About

Tire Shop
Visit Tire Choice Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Tire Choice Auto Service Centers
110 Arthur Way, Newport News, VA
23602, United States

Hours

Reviews

4.4
768 reviews
5 stars
614
4 stars
40
3 stars
18
2 stars
14
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Ernest and Chris for their exceptional service.

Efficiency

Several reviews highlighted the quick turnaround times for services, with many customers expressing satisfaction with the speed of repairs and maintenance.

Mixed Experiences

While many had positive experiences, there were notable complaints about unprofessional behavior, long wait times, and issues with service quality.

Pricing Concerns

Some customers felt that prices were high or that they were charged for unnecessary services, leading to dissatisfaction with the overall value.

Communication Issues

Multiple reviews mentioned poor communication regarding appointments and service updates, leading to frustration among customers.
  • NW
    Norma Williams
    3 days ago
    3.0
    HOOD Pull Release was broken when they replaced my coolant hose on my 2013 Mini Cooper; noone said anything. I noticed when getting in the car; it was "rigged" with a wire. I returned on 30 Dec for an oil change and the release to be repaired....Again, they "rigged" enough for me to walk out the door; was told they had to order a new part....I'M WAITING....Otherwise, the shop has always done good by me and the numerous vehicles I've owned and received service from them. Last, higher ups need to get permanent techs in there along with enough techs; you all been going through technicians for over a year...Chris was a "jewel" he single-handed maintained that shop by himself for a lonnnnggg time....So sorry you lost him. Of course, due to Chris being by himself...level of service was Not done....example customers got tires but NO mention of road hazards being offered...Yes, that was me....Management, you've got to do better Taking Care of Your People
  • RN
    Richard Neff
    Dec 31, 2025
    3.0
    Under staffed, thought it was only going to take a couple days and ended up taking 6. I had to call several times to determine repair status and even visited the shop 3 times to try to determine what was going on. I realize it was the holidays. A daily call of repair status would have been nice.
  • JD
    Jordyn Danae
    Dec 20, 2025
    5.0
    Shout out to Gabby & Joe for literally saving the day! They were able to find a slow air leak in my tire when I was turned away from another shop. They were flexible and able to see my vehicle on short notice and found the problem immediately, showed me and even walked me through the issue and finding the replacement tire I would need. They were able to get it done as quickly and efficiently as possible and were working on several vehicles with staff callouts but still providing excellent and friendly customer service. This is a great team at this location, definitely trust my business here moving forward and was not treated as an inconvenience!
  • VH
    vivian huntoon
    Dec 19, 2025
    5.0
    Very kind...they could not do the work but directed me in the right direction. I appreciated the honesty! That says a lot!
  • MM
    Matt Martin
    Dec 9, 2025
    1.0
    The lady working the counter December 8th was extremely rude and unprofessional. She acted as if me walking in was the absolute worst thing, it didnt look like she even want anything to do with me then told me yall dont plug tires or sell tire plugs so I had to get towed home. Will not be tire shopping here.

Frequently Asked Questions About Tire Choice Auto Service Centers

What services does Tire Choice Auto Service Centers in Newport News offer?

Tire Choice provides dealer-quality auto maintenance and repair services including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top-quality brands.

What types of tires are available at Tire Choice Auto Service Centers?

They specialize in tire changes featuring top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.