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Tire Choice Auto Service Centers

4.4
(771 reviews)
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Business Details

110 Arthur Way, Newport News, VA
23602, United States
(757) 988-8000
https://locations.thetirechoice.com/va/newport-news/110-arthur-way

About

Tire Shop
Visit Tire Choice Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Tire Choice Auto Service Centers
110 Arthur Way, Newport News, VA
23602, United States

Hours

Reviews

4.4
771 reviews
5 stars
616
4 stars
40
3 stars
19
2 stars
14
1 star
82

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Multiple reviews highlighted that the store is often understaffed, leading to long wait times and delays in service.

Customer Service

While some customers praised the friendly and helpful staff, others reported rude interactions and unprofessional behavior.

Service Quality

There were mixed reviews on service quality, with some customers satisfied with repairs and others reporting damage to their vehicles or incomplete work.

Communication

Customers expressed frustration over poor communication regarding service status and appointment management.

Pricing Concerns

Several reviews mentioned that prices were perceived as high or that unexpected charges were added to bills.
  • MJ
    Michael Jett
    Feb 23, 2026
    5.0
    Very fast and inspected my car same day with no appointment after I scheduled at the wrong location! These guys were super helpful.
  • BB
    brooks2bowl
    Feb 16, 2026
    3.0
    I was very disappointed to find the store understaffed. There was only one person to work the front desk and also was the technician. After my car was finished and paid for, I got into my car to discover the drivers door and fender had been bent from the lift (causing a pop when opening and closing the door). The matter was to be turned over to the store manager. I called thee days later to be told that it has been turned over to the District Manager. It is now 6 days from the damage, and no word yet.
  • DH
    David Helveston
    Jan 28, 2026
    5.0
    Fast and fair
  • NW
    Norma Williams
    Jan 10, 2026
    3.0
    HOOD Pull Release was broken when they replaced my coolant hose on my 2013 Mini Cooper; noone said anything. I noticed when getting in the car; it was "rigged" with a wire. I returned on 30 Dec for an oil change and the release to be repaired....Again, they "rigged" enough for me to walk out the door; was told they had to order a new part....I'M WAITING....Otherwise, the shop has always done good by me and the numerous vehicles I've owned and received service from them. Last, higher ups need to get permanent techs in there along with enough techs; you all been going through technicians for over a year...Chris was a "jewel" he single-handed maintained that shop by himself for a lonnnnggg time....So sorry you lost him. Of course, due to Chris being by himself...level of service was Not done....example customers got tires but NO mention of road hazards being offered...Yes, that was me....Management, you've got to do better Taking Care of Your People
  • RN
    Richard Neff
    Dec 31, 2025
    3.0
    Under staffed, thought it was only going to take a couple days and ended up taking 6. I had to call several times to determine repair status and even visited the shop 3 times to try to determine what was going on. I realize it was the holidays. A daily call of repair status would have been nice.
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Frequently Asked Questions About Tire Choice Auto Service Centers

What services does Tire Choice Auto Service Centers in Newport News offer?

Tire Choice provides dealer-quality auto maintenance and repair services including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top-quality brands.

What types of tires are available at Tire Choice Auto Service Centers?

They specialize in tire changes featuring top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Tire Choice Auto Service Centers

Tire Choice Auto Service Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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