National Car Rental

Reviews

• RS

  R.T. Santor

  Feb 18, 2026
  1.0
  I made a reservation ahead of time. When I got to the counter no one was there and I waited 20 minutes before a guy named Mathew, who claimed to be the branch manager, came. He told me he personally canceled my reservation. When I asked why he did that he said “what you are doing is called pushing back and if you continue I will cancel your executive status”. I said I just wanted an explanation as I needed the car for woek since I’m a travel worker. He replied “get out of my line”. It was an extremely frustrating and confusing experience that was uncalled for. I use National exclusively for business travel regularly and never experienced anything like that before. At the very least I was owed an explanation as to why he canceled on me.
• JP

  Jordan Pieper

  Feb 18, 2026
  5.0
  The team at Newport News Airport was amazing. Smiling faces, very informative and helpful, and as always National did not disappoint. You are my go to for a reason and it shows. Thank you!
• VC

  Vishakh Cherian

  Nov 23, 2025
  5.0
  National is my favourite, their service is good, however, I had worst experience with Newport News Airport service,
• JC

  James Camper

  Nov 3, 2025
  5.0
  Great pickup and drop off location.
• BB

  Brenda Ball

  Sep 29, 2025
  5.0
  National Car Rental was hassle free. The agents were very professional and have excellent customer service. I will definitely be using National again.