Mr. Tire Auto Service Centers

4.6
1440 reviews

About

Tire Shop
Visit Mr. Tire Auto Service Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Mr. Tire Auto Service Centers
8204 Newmarket Drive, Newport News, VA
23605, United States

Hours

Reviews

4.6
1,440 reviews
5 stars
1,238
4 stars
50
3 stars
20
2 stars
21
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as friendly and helpful, while others were noted for rudeness and unprofessional behavior.

Service Quality

Customers reported issues with service quality, including incorrect diagnostics, failed inspections for minor issues, and dissatisfaction with repair work.

Professionalism

Several reviews highlighted a lack of professionalism from certain employees, with complaints about rude behavior and poor communication.

Positive Experiences

Despite the negative feedback, many customers praised specific employees for their excellent service and professionalism, indicating that there are staff members who provide a great customer experience.
  • MD
    Mary Doberneck
    Dec 29, 2025
    1.0
    insane wait times- people made appointments at 7:30 am and were still waiting by 1:30pm. grumpy man working, came later than appointments, made sure to tell the whole waiting room when he was going on an hour lunch break while we all waited multiple hours…… and we’re still waiting. tried to take an uber to get food and leave, was told that i’d lose my spot. had to pay an uber cancelation fee. UPDATE. the state inspector left and is nowhere to be found. cannot get in contact. i’ve been waiting over 6 hours and will be late for work. The inspector came in after everyone this morning, customers with appointments and front desk agent- and was sure to give attitude and was sure to let everyone that had been waiting longer than he had even been at his shift that he’d be taking an hour lunch break- then disappeared from 12-2pm. I am currently still waiting and have been here in their lobby for 7 hours…. do yourself a favor and stay far away from here
  • JS
    Junius Smith
    Dec 25, 2025
    5.0
    One of the best experiences I have had at any auto service center
  • TH
    T.D. Hernandez-Wagner
    Dec 8, 2025
    5.0
    I love this place Marcus and team was very professional..they went above and beyond. Thank u guys i will tell er body thats in need of brakes alignnnent or tires this the 1st stop shop. Keep up good work. Keep training ur crew to be great
  • AG
    anastasia gray
    Dec 1, 2025
    1.0
    These people failed my vehicle inspection for a light that’s working. All I did was open my trunk and turn on my lights and all my lights were on. I will never go back there after they correct this issue!!!!!!! Update; I went back and Marcus with the crust in his face was looking dumb founded like he didn’t know what I was there for and issue still wasnt resolved. The they tried to charge me $119 for 1 tag light that wasn’t even out. I would not advise no one to do business with this company. Go in over to Tire City in Jefferson they are the best save let n me come in at 6am to get my inspection!
  • WG
    William Garnett
    Dec 1, 2025
    1.0
    I came in requesting them to replace the passenger side camshaft position sensor. The guy at the front desk tried to tell me it might be my fuel pump. I didn’t bite on that and told him to just replace the sensor as requested. He then told me it would require taking the wheel off, removing the wheel well shroud blah blah blah. The next day as I was leaving work I called them since I hadn’t heard back. “Oh yeah I’ve been meaning to call you. We can’t do the work you will need to take it to the dealership.” Well 1 20 min YouTube video and 45 min later I replaced the part myself and I didn’t have to do anything that idiot told me. It was in a tough spot sure, working between the engine and firewall blind but once I found the 2 bolts by hand I was able to do the work myself. I don’t think I will trust them to do any work for me again, not even tires. Oh and they charged me a diagnostic fee after I already told them the problem and the receipt had someone else’s name on it.

Frequently Asked Questions About Mr. Tire Auto Service Centers

What services does Mr. Tire Auto Service Centers in Newport News offer?

Mr. Tire Auto Service Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specializes in tire changes with brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.

Where is Mr. Tire Auto Service Centers located in Newport News?

Mr. Tire Auto Service Centers is located at 8204 Newmarket Drive, Newport News, VA 23605, USA.