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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.0
(169 reviews)
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Business Details

12525 Jefferson Avenue, Newport News, VA
23602, United States
(757) 872-7882
https://www.enterprise.com/en/car-rental/locations/us/va/newport-news-suttle-cadillac-2109.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Suttle Cadillac location today.

Location

Enterprise Rent-A-Car
12525 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.0
169 reviews
5 stars
118
4 stars
8
3 stars
5
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Datavious and Cameron for their professionalism and support.

Management Issues

Several reviews pointed out problems with management, specifically mentioning rudeness and unprofessional behavior from the manager, Matthew.

Vehicle Condition

Customers reported issues with vehicle cleanliness and maintenance, including dirty cars and vehicles with mechanical problems.

Reservation Problems

Numerous complaints were made about reservation issues, including unavailability of reserved vehicles and poor communication regarding reservations.
  • TB
    Thomas Bryant
    Feb 6, 2026
    5.0
    Tae is incredible I lost some keys in the rental truck no one could find them. Tae went back in the shop and searched and found my keys!! Everytime I deal with Tae he goes above and beyond to make my experience incredible. This gentleman brings a high level of customer service! Thank you Tae!
  • EJ
    Ellen Jones
    Jan 16, 2026
    5.0
    Awesome . I enjoy coming here . Every one was awesome
  • HS
    helga stokes
    Jan 11, 2026
    5.0
    My experience was awesome. Everything was done and explained very professional.
  • SM
    Selah Moore
    Jan 2, 2026
    1.0
    So all I can say is the Suttle Motors’s location charged me because my insurance made mistake had to pay 400.00 plus for incompetency. Never will go to an enterlies again!!!!!!!!!!! Psst they located on Jefferson Ave
  • KL
    Kathy Lapointe
    Dec 11, 2025
    5.0
    Always have positive experience with crew even on short notice!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Newport News, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury models to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Newport News?

The rental location is open Monday through Friday from 7:00 AM to 5:30 PM and is closed on Saturdays and Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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