Enterprise Rent-A-Car

4.0
166 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

12525 Jefferson Avenue, Newport News, VA
23602, United States
(757) 872-7882
https://www.enterprise.com/en/car-rental/locations/us/va/newport-news-suttle-cadillac-2109.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Suttle Cadillac location today.

Location

Enterprise Rent-A-Car
12525 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.0
166 reviews
5 stars
115
4 stars
8
3 stars
5
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Datavious and Jack for their exceptional service.

Manager Issues

Several reviews mentioned negative experiences with the manager, Matthew, citing rudeness and unprofessional behavior that led to customer dissatisfaction.

Vehicle Condition

Customers reported issues with vehicle cleanliness and maintenance, including receiving cars with expired tags and poor interior conditions.

Reservation Problems

Multiple reviews indicated issues with reservations, including lack of vehicle availability despite confirmed bookings, leading to frustration among customers.

Positive Experiences

Despite some negative feedback, many customers expressed overall satisfaction with their rental experiences, noting quick service and good vehicle options.
  • HS
    helga stokes
    2 days ago
    5.0
    My experience was awesome. Everything was done and explained very professional.
  • SM
    Selah Moore
    Jan 2, 2026
    1.0
    So all I can say is the Suttle Motors’s location charged me because my insurance made mistake had to pay 400.00 plus for incompetency. Never will go to an enterlies again!!!!!!!!!!! Psst they located on Jefferson Ave
  • KL
    Kathy Lapointe
    Dec 11, 2025
    5.0
    Always have positive experience with crew even on short notice!
  • MJ
    MieSha J
    Dec 2, 2025
    5.0
    The team here were really helpful and respectful. They were able to get me in a vehicle last minute, when another location didn’t have anything available. I will be using this location moving forward.
  • GR
    Gail Roberts-House
    Nov 22, 2025
    5.0
    I experienced excellent customer service and expedient transactions for my rental! Great job‼️
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Newport News, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury models to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Newport News?

The rental location is open Monday through Friday from 7:00 AM to 5:30 PM and is closed on Saturdays and Sundays.