Enterprise Rent-A-Car

4.0
161 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

12525 Jefferson Avenue, Newport News, VA
23602, United States
(757) 872-7882
https://www.enterprise.com/en/car-rental/locations/us/va/newport-news-suttle-cadillac-2109.html
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About

Car Rental AgencyVan Rental
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Suttle Cadillac location today.

Location

Enterprise Rent-A-Car
12525 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

4.0
161 reviews
5 stars
111
4 stars
8
3 stars
5
2 stars
4
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Datavious and Jack for their exceptional service.

Manager Issues

Several reviews mentioned negative experiences with the manager Matthew, describing him as rude and unprofessional, which led to dissatisfaction among customers.

Vehicle Condition

Customers reported mixed experiences regarding vehicle cleanliness and maintenance, with some receiving cars that were not properly cleaned or had mechanical issues.

Reservation Problems

Multiple customers faced issues with reservations, including being told there were no cars available despite having confirmed bookings, leading to frustration.

Overall Experience

While many customers had positive experiences and expressed loyalty to the brand, a significant number reported serious issues at this specific location, affecting their willingness to return.
  • GR
    Gail Roberts-House
    2 days ago
    5.0
    I experienced excellent customer service and expedient transactions for my rental! Great job‼️
  • JW
    Jess White
    Oct 24, 2025
    5.0
    I needed to rent a car from here a couple of months ago and from the moment I walked in they were nice and super helpful (I never rented a car before). The manager Jack and all the staff were always really nice and accommodating towards me. I turned my rental back in yesterday and they celebrated with me that I was able to get a nice car since my truck is still down. If you need to rent a car, this is the place you need to go to!
  • SK
    Shirley Kelly
    Oct 15, 2025
    5.0
    ⭐⭐⭐⭐⭐ The process was seamless and fast. It was a pleasure speaking to the new manager and being assisted by his team. Definitely will use this location again.
  • QW
    Quency Wallace
    Oct 9, 2025
    5.0
    Great Service
  • MW
    Mary Walthall
    Oct 7, 2025
    5.0
    Awesome customer service by Tay at Suttle Enterprise! I will definitely rent from here in the future.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Newport News, VA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury models to suit your rental needs.

What are the operating hours of Enterprise Rent-A-Car in Newport News?

The rental location is open Monday through Friday from 7:00 AM to 5:30 PM and is closed on Saturdays and Sundays.