Renting a car at Newport News Williamsburg Intl Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at PHF today.
Many customers reported poor customer service experiences, including unprofessional behavior and lack of accountability from staff.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including being told cars were unavailable despite prior confirmations.
Vehicle Condition
Several customers noted that vehicles were not clean upon pickup, with some reporting unpleasant odors and unkempt interiors.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, particularly at the Newport News Airport location.
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Destiny Hamilton
3 days ago
1.0
I made a reservation for pickup for the next day. My reservation was cancelled, so I called back and they weren’t sure why my reservation was cancelled, but they put my reservation in again. The next day, when I am supposed to pick up my rental they cancelled my reservation again and said they ran out of vehicles. I don’t understand the point of a reservation if they are just going to give out whatever vehicles they have regardless
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Borys Polon
Feb 22, 2026
1.0
Called enterprise to reserve a rental the previous day. Arrived at the pickup location and was told they didn't have anything available. When I asked the clerk why they accept reservations without the ability to honor them, he started dropping F-bombs. Absolutely horrible service. Worst company ever!
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Mark Seaton
Feb 21, 2026
5.0
Always have great experience with Enterprise!
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erica
Feb 16, 2026
1.0
wouldn’t recommended unless it your last option. I sent enterprise an in depth description of what happened but the service was very rude & unnecessary.
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Terry Williams
Feb 9, 2026
5.0
Employee is knowledgeable about handling their job and with patience while speaking with an customer.