Enterprise Rent-A-Car

4.0
432 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

12950 Jefferson Ave, Newport News, VA
23608, United States
(757) 872-9536
https://www.enterprise.com/en/car-rental/locations/us/va/newport-news-jefferson-richneck-2132.html
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About

Car Rental AgencyVan Rental
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jefferson & Richneck location today.

Location

Enterprise Rent-A-Car
12950 Jefferson Ave, Newport News, VA
23608, United States

Hours

Reviews

4.0
432 reviews
5 stars
269
4 stars
53
3 stars
20
2 stars
19
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and helpful throughout the rental process.

Clean Vehicles

Several reviews highlighted that the cars were clean and well-maintained, contributing to a positive rental experience.

Reservation Issues

Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their bookings.

Mixed Experiences

While many had positive experiences, there were significant complaints about unprofessional service and management, leading to frustration among some customers.

Quick Service

Customers appreciated the quick and efficient service during both pick-up and drop-off of vehicles.
  • JB
    Jada Brown
    Oct 20, 2025
    5.0
    Khabirah was SO sweet and informative. She helped me through my whole rental process after my accident. Would definitely go back and do business with enterprise. Thanks so much, Khabirah.
  • MM
    MEGAN
    Oct 5, 2025
    5.0
    Excellent customer service. Fast and quick service. Hayley was an incredible help securing a vehicle in an efficient fashion. Your service is greatly appreciated
  • KA
    kittykat0692 Ausura
    Oct 2, 2025
    5.0
    I absolutely love the staff here, especially the ladies! Professional, kind and thoughtful. The cars I've rented were clean and well maintained. Always a good experience and I wouldn't rent from anywhere else. Highly recommend!!!
  • ES
    E Swint
    Sep 30, 2025
    5.0
    Quick, friendly, Newer Vehicles and great customer service ! Would definitely recommend
  • MB
    Miss Birke
    Sep 24, 2025
    5.0
    Enterprise made renting a car easy and convienent. Love using the app to rent my car! The Equinox I was given was clean and operated without incedent. The customer service representatives were efficient, polite and professional when I picked the car up and during drop-off. They made my trip to Upstate NY stress free. I would definitely rent from Enterprise again.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Newport News, VA?

Enterprise Rent-A-Car is located at 12950 Jefferson Ave, Newport News, VA 23608.

What types of vehicles can I rent from Enterprise Rent-A-Car at the Jefferson & Richneck location?

They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.