Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jefferson & Richneck location today.
Location
Hours
Reviews
4.0
436 reviews
5 stars
273
4 stars
53
3 stars
20
2 stars
19
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Khabirah and Jessica for their exceptional service.
Vehicle Availability
Numerous reviews indicated issues with vehicle availability, including confirmed reservations not being honored and customers being left without cars.
Cleanliness
Several customers noted that the vehicles were clean and well-maintained, contributing to a positive rental experience.
Management Issues
There were multiple complaints regarding poor management and customer service, with some customers expressing frustration over unresponsive staff and unresolved issues.
- EMessif mohamedDec 26, 20255.0Great service nice cars
- JAJake AshDec 26, 20251.0No cars today no cars tomorrow? What kind of car rental company has not 1 car between 2 different branches
- SMSandra MorganDec 10, 20255.0Great service. Friendly staff. Vehicle was clean and comfortable. Would definitely recommend!
- JBJada BrownOct 20, 20255.0Khabirah was SO sweet and informative. She helped me through my whole rental process after my accident. Would definitely go back and do business with enterprise. Thanks so much, Khabirah.
- MMMEGANOct 5, 20255.0Excellent customer service. Fast and quick service. Hayley was an incredible help securing a vehicle in an efficient fashion. Your service is greatly appreciated
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Newport News, VA?
Enterprise Rent-A-Car is located at 12950 Jefferson Ave, Newport News, VA 23608.
What types of vehicles can I rent from Enterprise Rent-A-Car at the Jefferson & Richneck location?
They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the business hours for Enterprise Rent-A-Car in Newport News?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What payment methods are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Newport News offer any special discounts?
Yes, they have discounts for active military personnel.
Can I book my rental car online for the Enterprise Rent-A-Car at Jefferson & Richneck?
Yes, you can reserve your rental car online via their reservation website.
Is there a nearby day care center where I can leave my kids while renting a car?
Yes, Stepping Stones Child Development Center is nearby and offers day care and preschool services.
Are there any nearby grocery stores where I can shop before or after renting a car?
Yes, Hop'n Shops is a nearby supermarket and convenience store you can visit around your rental appointment.
Is there a place close to Enterprise Rent-A-Car where I can eat a quick meal or grab a snack?
Yes, Zero's Subs, Jefferson is a nearby fast food restaurant and sandwich shop for a quick bite.
What nearby automotive services or dealers are available if I need car-related assistance?
Nearby automotive options include Wholesale Direct Auto Sales, Casey Honda, CarMax, Classic Nissan Newport News, and more for sales and service.