Brand Certified
Enterprise Rent-A-Car
4.0(444 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
12950 Jefferson Ave, Newport News, VA
23608, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(757) 872-9536
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/va/newport-news-jefferson-richneck-2132.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jefferson & Richneck location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.0
444 reviews
5 stars
280
4 stars
54
3 stars
20
2 stars
19
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Khabirah and Roy for their exceptional service.
Vehicle Condition
Several reviews noted that vehicles were clean and well-maintained, although there were complaints about receiving dirty cars and issues with vehicle functionality.
Reservation Issues
Numerous customers reported problems with reservations, including cars not being available despite confirmations, leading to frustration and dissatisfaction.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor management and customer service, particularly regarding communication and handling of issues.
- JAjust_joy13 A6 days ago5.0Made pick up and drop off super easy and they come to you so you don’t have to Uber to them. Very polite and easy to work with. 10/10 recommend
- DWDorothy WelchFeb 23, 20265.0Very helpful and pleasant. Our assistant was Anthony
- YGYessica Gonzalez-HernandezFeb 20, 20265.0Excellent service. The staff made everything simple. Thank you!
- AOAlfred OrmondFeb 11, 20265.0All i did was took one of my friend there so he could rent a car.
- FSFrank SnoweJan 30, 20265.0I highly recommend the Enterprise on Jefferson and Richland in Newport News. Khabirah Matthew’s was a joy to work with on my rental she was fast, friendly, and knowledgeable. My best rental experience yet.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Newport News, VA?
Enterprise Rent-A-Car is located at 12950 Jefferson Ave, Newport News, VA 23608.
What types of vehicles can I rent from Enterprise Rent-A-Car at the Jefferson & Richneck location?
They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
What are the business hours for Enterprise Rent-A-Car in Newport News?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What payment methods are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Newport News offer any special discounts?
Yes, they have discounts for active military personnel.
Can I book my rental car online for the Enterprise Rent-A-Car at Jefferson & Richneck?
Yes, you can reserve your rental car online via their reservation website.
Is there a nearby day care center where I can leave my kids while renting a car?
Yes, Stepping Stones Child Development Center is nearby and offers day care and preschool services.
Are there any nearby grocery stores where I can shop before or after renting a car?
Yes, Hop'n Shops is a nearby supermarket and convenience store you can visit around your rental appointment.
Is there a place close to Enterprise Rent-A-Car where I can eat a quick meal or grab a snack?
Yes, Zero's Subs, Jefferson is a nearby fast food restaurant and sandwich shop for a quick bite.
What nearby automotive services or dealers are available if I need car-related assistance?
Nearby automotive options include Wholesale Direct Auto Sales, Casey Honda, CarMax, Classic Nissan Newport News, and more for sales and service.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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