Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jefferson & Richneck location today.
Many customers praised the staff for being friendly, professional, and helpful throughout the rental process.
Clean Vehicles
Several reviews highlighted that the cars were clean and well-maintained, contributing to a positive rental experience.
Reservation Issues
Numerous customers reported problems with reservations, including unavailability of reserved vehicles and poor communication regarding their bookings.
Mixed Experiences
While many had positive experiences, there were significant complaints about unprofessional service and management, leading to frustration among some customers.
Quick Service
Customers appreciated the quick and efficient service during both pick-up and drop-off of vehicles.
JB
Jada Brown
Oct 20, 2025
5.0
Khabirah was SO sweet and informative. She helped me through my whole rental process after my accident. Would definitely go back and do business with enterprise. Thanks so much, Khabirah.
MM
MEGAN
Oct 5, 2025
5.0
Excellent customer service. Fast and quick service. Hayley was an incredible help securing a vehicle in an efficient fashion. Your service is greatly appreciated
KA
kittykat0692 Ausura
Oct 2, 2025
5.0
I absolutely love the staff here, especially the ladies! Professional, kind and thoughtful. The cars I've rented were clean and well maintained. Always a good experience and I wouldn't rent from anywhere else. Highly recommend!!!
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E Swint
Sep 30, 2025
5.0
Quick, friendly, Newer Vehicles and great customer service ! Would definitely recommend
MB
Miss Birke
Sep 24, 2025
5.0
Enterprise made renting a car easy and convienent. Love using the app to rent my car! The Equinox I was given was clean and operated without incedent. The customer service representatives were efficient, polite and professional when I picked the car up and during drop-off. They made my trip to Upstate NY stress free. I would definitely rent from Enterprise again.