Need a rental car in Newport News, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Harpersville & J. Clyde Morris location today.
Feedback is mixed regarding customer service; while some employees received praise for being friendly and helpful, others were criticized for being rude and unprofessional.
Reservation Issues
Numerous customers reported problems with reservations, including cars not being available despite confirmations, leading to frustration and wasted time.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and maintenance of vehicles, including unpleasant odors and mechanical problems.
Management Concerns
The branch manager received both positive and negative feedback, with some customers praising their professionalism while others criticized their handling of issues.
SC
Shaniqua Campbell
Feb 21, 2026
5.0
I always have a great experience at the Harpersville & J. Clyde Morris location. The staff is welcoming, attentive, and professional each time I visit. Special thanks to Will for his patience and dedication to making sure my rental needs are handled smoothly. Exceptional service every time!
DT
Deatrice Tucker
Jan 15, 2026
5.0
The staff member, Will was very professional, knowledgeable and friendly.
DD
doczelda
Nov 20, 2025
5.0
Very professional and patient.
AA
Andromeda1950
Nov 17, 2025
5.0
Friendly and helpful! Thank you!
JI
Johnny Iron88
Nov 6, 2025
1.0
Unprofessional. Do not rent from this location. Booked a rental, was called and asked to call back by Ben, i called back and was disconnected. Called back a second time no answer. Reservation was for 4pm, called a third time at 355pm and was told they have no vehicles available and they were unwilling to find a nearby location that had a rental available. Very rude on the phone the entire call cutting me off saying “i dont know whats what, i just got here!” Rent from a different location or different company all together