Business Details
About
Auto Body RepairTransmission Shop
Don's Automotive provides engine replacement, transmission replacement, state inspections, brake service, and oil changes in the Newport News, VA area.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
199 reviews
5 stars
186
4 stars
4
3 stars
3
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and attentive service provided by the staff.
Trustworthiness
Many reviews highlighted the honesty and transparency of the mechanics, with customers appreciating the lack of upselling and fair pricing.
Quality of Work
The quality of repairs and maintenance was frequently commended, with customers reporting successful resolutions to their vehicle issues.
Efficiency
Several customers noted the quick turnaround times for services, often completing repairs in a timely manner.
Community Reputation
Don's Automotive has built a strong reputation in the community, with many customers returning for multiple services and recommending the shop to others.
- MBMaria BethNov 6, 20255.0So fast, so easy to schedule/drop off/pay/pick up etc. Beyond happy with the work and will be back for all future car issues!!
- QNQueen NiANov 3, 20254.0Great service.
- STSamantha ThompsonOct 22, 20255.0All of the employees here are kind and professional. Thank you guys for all of your support!
- BTBig TOct 21, 20255.0I was pleasantly surprised by the great care I received at Dons because I had never used them. After 3 places were too busy to look at my car on Friday around noon, Don's agreed to look at my Enclave with the check engine light glowing. They were so nice, especially the lady at the front. They sent us down the street to have lunch, texted during lunch with the problems, then had them fixed when we returned. I know they can't provide this level of service to everyone, but they were real lifesavers for us!
- BSBenjamin SelfeOct 8, 20255.0Mary and Don's Automotive Repair is top-notch! Mary and the team are honest, knowledgeable, and genuinely care about their customers. They take the time to explain what’s going on with your vehicle without upselling or pressuring you. The work is always done quickly and at a fair price. It's rare to find a repair shop you can truly trust, but this is one of them. Highly recommend to anyone looking for quality automotive service!
Frequently Asked Questions About Don's Automotive
Do you install customer-provided parts?
We do not install parts provided by customers at Don's Automotive. Our policy is to use only parts that are covered by our 24,000-mile or 24-month warranty. This ensures our customers receive full protection on all work performed.
Do you offer engine repair?
While we don't perform engine repairs, we do offer complete engine replacement services at Don's Automotive.
Do you offer transmission repair?
At Don's Automotive, we don't repair transmissions. However, we do provide replacement services for new, used, and remanufactured transmissions.
Do you offer financing?
Yes, we offer financing options. Customers can choose between Synchrony credit card or Easypay with a 90-day payoff plan. You can apply for either or both options through the links provided on our website.
Do you offer warranties?
Yes, we provide warranties. Our warranty coverage extends to 36,000 miles or 36 months, whichever comes first. These warranties also include roadside assistance for your peace of mind.
What types of repairs and services does Don's Automotive provide?
Don's Automotive offers engine replacement, transmission replacement, state inspections, brake service, oil changes, suspension repair and replacement, air conditioning service, wheel alignment, diagnostics, tune-ups, and exhaust services.
Do you install customer-provided parts at your shop?
No, Don's Automotive does not install customer-provided parts. They use only parts covered by their 24,000-mile or 24-month warranty to ensure full protection for customers.
Does Don's Automotive offer engine or transmission repair services?
Don's Automotive does not perform engine or transmission repairs but offers complete engine replacement and replacement services for new, used, and remanufactured transmissions.
What financing options are available at Don's Automotive?
Don's Automotive offers financing through Synchrony credit card and Easypay with a 90-day payoff plan. Customers can apply via links on their website.
Is there a warranty on work performed at Don's Automotive?
Yes, Don's Automotive provides warranties that cover 36,000 miles or 36 months, whichever comes first, including roadside assistance for added peace of mind.
What are Don's Automotive's business hours?
Don's Automotive is open Monday to Thursday from 7:30 AM to 5:00 PM, Friday from 7:30 AM to 2:00 PM, and closed on weekends and listed holidays.
Where is Don's Automotive located?
Don's Automotive is located at 13448 Warwick Boulevard, Newport News, VA 23602, USA.
Are there any childcare services near Don's Automotive?
Yes, Joyful Horizons Daycare and Beginnings Academy of Learning are nearby childcare and preschool services, which can be convenient for customers who need care options during service appointments.
What nearby restaurants can I visit before or after my appointment at Don's Automotive?
Craft 60 Taphouse & Grill and Norris' Pub are nearby dining options where customers can enjoy a meal or a drink before or after their visit to Don's Automotive.
Are there any nearby automotive-related businesses near Don's Automotive?
Yes, nearby automotive-related businesses include A & E Automotive Repair, Absolute Performance Cycles, and Bay Custom Tinting, which might be useful for additional automotive needs.