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David's Towing and Tire

4.1
(156 reviews)

Business Details

11606 Jefferson Ave, Newport News, VA
23606, United States
(757) 595-7290
https://davidstowingandtire.com

About

Auto Repair ShopTowing Service StationBrake ShopAuto Air Conditioning ServiceAlternator Repair
David's Towing and Tire provides auto repair services, fleet services, towing, tires, and state inspections in Newport News, VA.

Location

David's Towing and Tire
11606 Jefferson Ave, Newport News, VA
23606, United States

Hours

Reviews

4.1
156 reviews
5 stars
115
4 stars
7
3 stars
3
2 stars
1
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and dedication to service.

Timeliness

Several reviews noted quick response times and efficient service, with many customers appreciating the promptness of the towing and repair services.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, citing instances of perceived overcharging and lack of transparency in billing.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding unprofessional behavior from certain staff members and negative experiences during specific interactions.
  • DN
    David Nelson
    6 days ago
    1.0
    ⭐ 1-Star Review – Do NOT Recommend ⭐ I had an absolutely terrible experience with David’s Towing and Tire and feel compelled to warn others — especially veterans and anyone who deserves respect and basic decency. First, when one of our family members — a veteran — needed assistance, the response was not just unprofessional but downright disrespectful. Instead of support and courtesy, we were met with impatience and dismissive attitudes that made an already stressful situation far worse. Being a veteran shouldn’t mean getting treated like a burden, but that’s exactly how it felt here. The customer service from the front desk was rude, impatient, and unhelpful on multiple occasions. Rather than answering questions or offering clear communication, the staff seemed frustrated to even speak with us — an attitude that only escalated tension. They seemed to lose interest in helping once they knew we were paying customers with legitimate concerns.  Other customers online have reported similar issues — including employees being rude or cursing at them during service calls, long waits with no communication, and unprofessional behavior that made them regret ever coming here. Some reviews even describe staff as unprofessional and lacking in basic courtesy.  When a business offers essential services like towing, roadside help, and vehicle repairs, there’s an expectation of prompt, respectful, and supportive service. Unfortunately, that has not been our experience here — and it seems to be echoed by others. For anyone who values good communication, respect for customers (especially veterans), and professionalism, I highly recommend taking your business elsewhere.
  • CJ
    Charles James
    Feb 5, 2026
    5.0
    Had an appointment for state inspection very prompt and professional
  • GF
    Greg Field
    Jan 19, 2026
    5.0
    Great company! Very reasonable pricing. Would definitely call again!
  • AW
    Andrew Whitehead
    Jan 12, 2026
    1.0
    Driver was rude and gestured to just move along with "shooing" hand motion. Driver blocked the only entrance to an entire shopping center to unload instead of just pulling to the side of the road. Truck tag UC69-441, Turnpike Rd, Portsmouth, 11-12-26, ~9:35am
  • AK
    Amber Kirby
    Jan 3, 2026
    5.0
    Arrived 20 minutes after placing the call for a tow on a Saturday, and was easily able to get my car out of a difficult parallel parking situation - while being friendly about it. AAA would have been over an hour so I appreciated being out of the cold and on my way quickly. No one wants to need a towing company but I’m glad to have one should I need them again.

Frequently Asked Questions About David's Towing and Tire

What are your business hours?

Our business operates from Monday to Friday from 8:00 AM to 5:00 PM.

Where are you located?

Our facility is situated at 11606 Jefferson Ave Newport News, VA 23606.

Brand Certified Facts from David's Towing and Tire

David's Towing and Tire partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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