AutoZone Auto Parts

4.6
273 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Newport News #6775 in Newport News, VA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Newport News, VA or call us at (757) 933-6174.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
12599 Warwick Blvd, Newport News, VA
23606, United States

Hours

Reviews

4.6
273 reviews
5 stars
209
4 stars
38
3 stars
13
2 stars
4
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Ernie, received high praise for their helpfulness, knowledge, and friendly demeanor, contributing to a positive customer experience.

Product Knowledge

Customers noted the staff's expertise in diagnosing issues and providing appropriate solutions, often going above and beyond to assist.

Store Environment

The store is described as clean, organized, and well-stocked, enhancing the shopping experience for customers.

Mixed Experiences

While most feedback is positive, there were isolated incidents of poor service from specific employees, indicating inconsistency in staff performance.

Value for Money

Customers found the pricing reasonable, though some noted that certain items could be pricey.
  • SH
    sharon haislip
    2 days ago
    5.0
    ERNIE AND JUDY WENT OVER AND BEYOND HELPING MY DAUGHTER WITH HER CAR .WE HAD THE BATTERY TESTED AND THE TEST CAME BACK FINE .THE BATTERY CABLES WERE CORRIODED AND HE TOOK IT BEYOND HIMSELF TO TAKE IUT THE TIME TO CLEAN THEM FOR HER SO SHE COULD GO BACK TO DELIVERY FOR WORK Thank you all
  • NW
    Nathan Worsham
    Nov 15, 2025
    5.0
    Awesome customer service. Kurt was super friendly and informative. He helped me change my battery in the parking lot and it wasn't an easy one. We had to take apart the air box and put everything back together.
  • MJ
    Mary Jones
    Nov 13, 2025
    5.0
    My car was overheating with a busted waterhose. A young gentleman, Nick help repair the hoses and fixed and restored with good advise. All the staff were helpful. A- plus service. Thank you for your service and much concern to help me. I truly appreciate all the help. They knew their business well.
  • BD
    Billy Dee
    Nov 9, 2025
    5.0
    I own a couple of older vehicles and normally perform the repairs myself.  To that end, I've been going to the 12599 Warwick Blvd AutoZone store for a couple of years now for my auto parts needs.  Without fail, the staff has always been professional, courteous and genuinely biased towards helping the customer. My interactions have mostly been limited to Kurt, Ernie, Morgan, Judy but other sales associates have also been helpful.  The sales team is always there to assist with a solution when the problem I'm experiencing goes beyond just a simple parts replacement.  Their service is such a value add to AutoZone, I felt compelled to acknowledge such.  AutoZone is the first place I'll go to whenever I'm working on my vehicles and need parts. Well done, team, for the excellent service and well done, AutoZone, for staffing your stores with such conscientious employees. The comments above were sent to the AutoZone Customer Care website as well.
  • EC
    eddie cravens
    Nov 9, 2025
    5.0
    Always helpful and respectful. Amazing staff

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours for AutoZone Auto Parts in Newport News, VA?

AutoZone Auto Parts in Newport News is open Monday through Saturday from 7:30 AM to 9:00 PM and on Sunday from 9:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery services?

Yes, AutoZone offers in-store pickup, same-day delivery, and curbside pickup services for customer convenience.