Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 13002 Warwick Blvd in Newport News offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
208 reviews
5 stars
117
4 stars
46
3 stars
21
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some employees praised for their helpfulness while others were criticized for being unwelcoming or unhelpful.
Product Knowledge
Many customers appreciated the knowledgeable staff who were able to assist them in finding the right parts, although there were instances of employees providing incorrect information.
Store Cleanliness
The store is generally noted as clean and well-stocked, contributing positively to the shopping experience.
Installation Services
Customers expressed satisfaction with the installation services provided for batteries and wiper blades, often highlighting the speed and professionalism of the staff.
Return Policy Issues
Several reviews mentioned dissatisfaction with the return policy, indicating frustration over difficulties in returning items and the perceived lack of flexibility.
- KSKayla SaylorOct 20, 20255.0Jesse was so helpful and kind! Tested my battery, alternator and starter, and replaced my battery for me. Professional and courteous! Thank you Jesse!
- HHHeatherOct 18, 20251.0Thank god I knew what I needed cause Ryker was as pleasant as a rainy day! Couldn’t be bothered to even say welcome in for hello, but what did get was a “sup”. Maybe we should be more pleasant or not work in customer service.
- PJPatricia JordanAug 8, 20254.0Is clean and various
- JTJerry ThomasJul 27, 20255.0Been here a few times over the last couple years for a few small things here and there. Today however, I had to have a bit more done. This review is to call out Jesse for the help and service this morning which was outright fantastic. Thank you.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What are the regular business hours of Advance Auto Parts at 13002 Warwick Blvd, Newport News?
Advance Auto Parts is open Monday through Saturday from 8:00 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Does Advance Auto Parts offer free battery installation?
Yes, Advance Auto Parts offers free battery installation with purchase, and battery testing and recycling are also free services.
Can I recycle my used motor oil and batteries at Advance Auto Parts?
Yes, Advance Auto Parts recycles used motor oil and batteries for free. Exclusions may apply.
Does Advance Auto Parts provide curbside pickup service?
Yes, Advance Auto Parts offers curbside pickup for customer convenience.
Can Advance Auto Parts scan engine codes if my check engine light comes on?
Yes, team members can scan your engine codes for free to help diagnose issues. Exclusions may apply.
What payment options does Advance Auto Parts accept?
Advance Auto Parts accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts install windshield wipers?
Yes, Advance Auto Parts offers free installation of windshield wipers with purchase. Exclusions may apply.
Are there any nearby places I can visit before or after shopping at Advance Auto Parts?
Nearby you can visit Nam's Cleaners for dry cleaning, Nail Addict for a beauty salon service, or Beef O'Brady's pub for a meal or drinks before or after your visit.
Where can I find nearby health-related services close to Advance Auto Parts?
Close to Advance Auto Parts, you can find Paws Clinic for veterinary needs, MinuteClinic for medical services, and Planet Fitness for gym and wellness activities.
What nearby retail options are available around Advance Auto Parts?
Nearby retail options include CVS Pharmacy for medical supplies, Walgreens for pharmacy and cosmetics, and BrandNewZ Clothing for women's fashion and hats.