Many customers praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.
Service Quality
There were mixed reviews regarding the quality of service, with some customers reporting excellent experiences while others faced issues with misdiagnosis and delays.
Pricing Concerns
Several reviews mentioned concerns about pricing, with some customers feeling that they were upsold unnecessary services or charged higher than expected.
Timeliness
Customers expressed frustration with delays in service, particularly regarding inspections and appointments not being completed on time.
Trustworthiness
While some customers found the service trustworthy and honest, others reported feeling misled or taken advantage of, particularly in terms of recommended repairs.
PH
Penny Hodge
1 day ago
5.0
I found a screw in my tire on Sunday morning as I was headed home from an out of town business trip and a very low tire. Eric Brown at Goodyear went above and beyond trying to find new tires that fit my car even calling competitors. He did not have to do that but this was excellent service with nothing to gain financially!
DF
Daniel Fernandez
Dec 25, 2025
1.0
I took my 2017 GMC Sierra Denali 1500 in to get four tires and then scheduled to get two tires on my 2003 Corolla.. A short time after I changed the brakes on my Corolla and has taken off the tire From one of the two tires I bought from Goodyear I noticed that they crossed threaded my lug nut, so the stud broke off when I was taking off the tire I called them. They fixed it. The manager was professional, but one of the employees walked out and gave me the dirtiest look you could imagine so now today I go out to change the ABS sensor on the opposite side, which is another one of the tires that they did and I had already taken the tire off and put it back on by hand, not using a power tool lug nut went on fine after taking it to them To fix the stud Now, all of a sudden, the other side is crossed threaded, they must’ve done it on purpose not to mention, they overfill your oil by entire quart I will never Do business with Goodyear again!!!and their prices are outrageous.. Jesus Christ, I’ve yet to checked to see if they crossed through at all my studs on my truck yet
SH
Salaam Higgins
Dec 20, 2025
5.0
Came in late on a Saturday at 6:00 needed the tire for the sole reason I picked up a screw in the right side wall very accommodating Eric's amazing.
MB
Marshall B
Nov 3, 2025
1.0
Dropped a fleet vehicle off on Sunday afternoon for annual State Safety Inspection. I was told I was #3 for Monday. I called after lunch and they were not able to tell me when the car would be inspected and to call back after 4pm. This is a fleet vehicle used everyday for business use. The reason for leaving on Sunday was so the vehicle could be inspected in a timely manner. I was told that the two (2) inspectors were working on other things and they could not tell me when the car would be inspected. I had to get a ride their location in order to pick up the car (not inspected) so I could continue to work. Two Inspectors working and they couldn't get to car #3? They showed no concern that I needed to pick up the car before they could do their job. Horrible experience.
SN
Sean N.
Oct 29, 2025
5.0
The staff was friendly and allowed my dog and I to hang out in lobby with the rain coming down outside. Thank you. And love my new Wranglers!
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair, including tire sales, repairs, and oil changes.
Where is Goodyear Auto Service located?
It is located at 6758 Lake Harbour Drive, Midlothian, VA 23112-2083, USA.
What are the regular operating hours for Goodyear Auto Service?
The center is open Monday to Saturday from 8:00 AM to 7:00 PM and Sunday from 8:00 AM to 5:00 PM.
Is Goodyear Auto Service open on major holidays?
Goodyear Auto Service is closed on New Year's Day, April 20th, and Christmas Day. On other holidays like May 26, July 4, September 1, November 27, December 24, and December 31, it operates with reduced hours from 8:00 AM to 5:00 PM.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Goodyear Auto Service offer in-store pickup?
Yes, in-store pickup is available for certain services or products.
Can I make an appointment online for service at Goodyear Auto Service?
Yes, appointments can be made online through their reservation URL at https://www.goodyearautoservice.com/en-US/make-appointment.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has wheelchair accessible entrances and restrooms for customers.
What nearby places can I visit before or after my appointment at Goodyear Auto Service?
Nearby places include Goodwill Industries of The Valleys for shopping, Wendy's for quick dining, and LongHorn Steakhouse for a sit-down meal.
Are there nearby automotive services in case I need alternatives to Goodyear Auto Service?
Yes, nearby alternatives include Firestone Complete Auto Care, Safelite AutoGlass for windshield services, and Enterprise Rent-A-Car if you need a rental vehicle.
Where can I find beauty and personal care services near Goodyear Auto Service?
His Or Hers Salon & Spa and HH Cosmetology Institute are nearby for hair, nail, and spa treatments.