Advance Auto Parts

4.3
293 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 12051 Southshore Pointe Rd in Midlothian offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
12051 Southshore Pointe Rd, Midlothian, VA
23112, United States

Hours

Reviews

4.3
293 reviews
5 stars
186
4 stars
54
3 stars
27
2 stars
10
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Product Availability

The store is frequently noted for having a wide selection of auto parts and being able to quickly source items that are not in stock.

Mixed Experiences

While many reviews highlight excellent service, there are also reports of unprofessional behavior and dissatisfaction with certain staff members.

Efficiency

Customers appreciated the quick service, often mentioning fast installation of parts and minimal wait times.

Warranty Issues

Some customers expressed frustration regarding warranty claims and the handling of returns, indicating a need for clearer policies.
  • SS
    Squiddy
    Jan 5, 2026
    5.0
    I love Rozz, Greg and both Jennifers. Best Advance in the area HANDS DOWN.
  • MD
    mx dad
    Jan 5, 2026
    5.0
    This staff sets the bar for customer service. Always willing to help and get you taken care of from the management team Rozz and Gregory sales both Jennifer’s to the amazing dedicated delivery staff of Durwood and Jerry this team is truly amazing. I hope advance corporate is aware and will mirror image the rest of the stores to level of excellence and experience this team has
  • TM
    Tony Merluccio
    Jan 5, 2026
    5.0
    Great team and great service
  • SK
    Susan Kelly
    Dec 29, 2025
    5.0
    Very friendly and helpful
  • YB
    Yolanda Blue
    Sep 24, 2025
    5.0
    I came into Advance Auto Parts on Monday just before 5 PM, right as Mr. Roz, the store manager, was finishing his shift. Even though he was about to leave for the day, he stayed and went above and beyond to help me figure out the issue with my car. His compassion, professionalism, and dedication really stood out. Excellent customer service and I truly appreciate his help! Thank you Roz.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*