We know, “locally owned,” “hand-finished,” and “customer-first” aren’t words you usually hear when it comes to car washes. But at Car Pool, we’re proud to do things a little differently. While the rest of the industry is racing toward full automation, we’ve stuck with what works: real people, real service, and real care.
We’re still locally-owned and operated right here in the Richmond community. We still use good old-fashioned elbow grease—hand-applying products and towel-drying every vehicle. And yes, we still believe a smile and a sincere “thank you” go a long way.
Welcome to Car Pool Car Wash – where car wash tradition shines.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.