NTB-National Tire & Battery

Reviews

• LD

  Lea DeFoe

  4 days ago
  5.0
  Friendly people I trust with my vehicles. Mark is always there to answer my questions and help me maintain them in top order. I really appreciate having knowledgeable professional people just around the corner. Fast, reliable and reasonable.
• RM

  Roger Mahler

  5 days ago
  5.0
  Mark and the gang at NTB saved my a.. when I needed to get a Tesla Model S tire bead set on my damn wheel that just would not inflate and set. Nothing I did would work. I called them up and asked about when they could get it done. Mark said "No problem, come on by." I got it over there within 5 minutes and they took care of my problem like that! Fantastic people over there!
• AC

  Akancha Chhetri

  Apr 1, 2026
  5.0
  Went to this NTB, service was amazing, people were great and friendly AND funny! I was able to get a full set of tires, alignment & oil change service done all at a great price! I highly recommend everyone to check them out and do your tire services here.
• OO

  Omar

  Mar 28, 2026
  1.0
  Worst shop ever. Unprofessional. Booked an appointment a day prior. Showed up 10 min early. Was promised my car would be ready by 5 and most likely even sooner. When I called at 5 to check on the status they asked me if wanted to reschedule. Most likely got people ahead of me. Terrible service.
• GR

  Greg Rosales

  Mar 7, 2026
  2.0
  There were good things about spending $921.00 at NTB McLean, but unfortunately, there were more not so good things about the experience. The good: - I called the call center for NTB and they said they would match COSTCO pricing and even do just a little better (NTB 189.00 per tire and COSTCO at 196.00 per tire - After haggling a bit with the person at the front desk, NTB honored the pricing, but only after I presented notes and documentation - the NTB that is closest to my house, who I've given 5 stars to, did not have the tires in stock, but the McLean location had them - the tech did a good job mounting and balancing, all of the tires had the correct pressure and the lug nuts were torqued to spec correctly The not so good: - even though I told the person who wrote up my service ticket that I had 57xxx miles on my car, and even though he had the car in his possession, he wrote it up as having 68xxx miles, robbing me of over 25% of my warranty (I called them on it and they fixed it, and Michelin also agreed to the adjustment) - they wrote on the invoice that every tire had the same date code and upon checking the sidewalls, that was not correct - if I did not catch this and had a warranty issue with the date code that was not listed, I would have been DENIED warranty - the date code on my tires were '4024' and '4424', so the tires were manufactured in the 40th and 44th week of 2024 respectively, so they were already about 18 months old. Although Michelin states that tires, when properly stored, have a 3 year shelf life and still carry the new tire warranty after the 3 years (how do I know that these were stored properly?) - they called me and stated that "due to the age of my car, I should have a fuel system flush to improve gas mileage and maintain the motor".......hmmm. They know NOTHING about the history of my car, and why wouldn't they suggest something like an alignment????? I would have possibly agreed to that but do folks REALLY fall for the fuel flush suggestion?? - they had my car for 3 hours longer than the promised finish time - the person who charged me knew nothing about the warranty and how to register the tires, etc (basic stuff you should know) Do better NTB/Mavis. Do better. I will purchase and use the NTB in Reston for service but won't ever go back to McLean. There were too many red flags on this purchase, and my expectations were not unreasonable.

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