Jiffy Lube

3.9
439 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery Store
Jiffy Lube offers fast, quality oil changes performed by trained technicians in LYNCHBURG. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
20423 Timberlake Rd, Lynchburg, VA
24502, United States

Hours

Reviews

3.9
439 reviews
5 stars
251
4 stars
64
3 stars
38
2 stars
14
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported unprofessional behavior and poor communication.

Efficiency

Many customers appreciated the quick service, with several stating they were in and out in under an hour.

Quality of Work

Concerns raised about the quality of service, including incorrect oil types used and missed maintenance checks.

Management Issues

Negative feedback regarding management's responsiveness and professionalism, with some customers feeling dismissed or ignored.

Pricing Concerns

Customers noted high prices and felt pressured into unnecessary services, leading to dissatisfaction.
  • MH
    Mark Harris
    Nov 11, 2025
    4.0
    Good communication and clear updates.
  • AC
    Amber Cramer
    Nov 6, 2025
    1.0
    I came by yesterday to get an inspection on my vehicle. Was told to go to a different location when I asked when the inspector would be at this particular location. When I asked again was told today. I asked specifically if I come by at 8AM today the inspector will be here. Was told yes. Came by at 8AM and was told by the same exact person if he's going to be here at 8 he will be here at 9AM. Don't waste my time. I asked a very direct question, you could have told me. yesterday he wasn't going to be in until 9AM.
  • RS
    Raj Shah
    Oct 17, 2025
    1.0
    Worst place for car inspection turned me down three times telling me they’re not taking any customers after 3 and it was 2:40 also there was no cars, second day guy had to go somewhere and told me to come back earlier time in a day , it’s a joke
  • EB
    Edward Barksdale
    Oct 3, 2025
    5.0
    Great experience with staff each time I've visited so far!!! Highly recommend.
  • CP
    Christa P
    Jul 24, 2025
    1.0
    DO NOT Recommend this location at all. I am new to the area. I went to get an oil change and inspection because I have used Jiffy Lube before. I drove up and a lady said it was at least a 2 hour wait for the inspection so I decided to just get oil change and try for inspection another time. Lady told me to go inside waiting area and she would be there shortly, which I did. She did not take any information from me, not my name or anything. However, every customer after me she would come in with her tablet and get their information. About 25-30 minutes later, she came inside to say my car was ready. When I was paying, she informed me of a synthetic blend was used for my vehicle. I DO NOT USE a synthetic blend. I do full synthetic. She said , “uh oh, that still works for your vehicle.” The reason is because with my previous oil change the little kid working could not figure out how to apply my coupon so he changed it to a cheaper oil change in the system to honor a discount, not knowing that’s how it would be listed in the system moving forward. The lady did not offer to redo or anything and when I expressed concerns she dismissed it. Since then I emailed and reached out to an upper level of management. A guy named Luke reached out and he’s a complete mess as well as unprofessional and a liar. He has not called me back and when I reach out he’s either unresponsive or says he’s driving and can’t talk. He keeps saying everyone is on vacation as he’s trying to fact find. He was condescending during our first conversation as if I’m wrong. Since then I’ve reached out to several oil change places just to test knowledge and everyone including Subaru says a full synthetic is absolutely necessary. I had to get an oil change elsewhere. I will not be back and absolutely do not recommend this place. Protect your vehicle and peace of mind, go elsewhere. Don’t deal with them at all.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service