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Marlow Ford

4.4
(235 reviews)
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Business Details

1021 US Highway 211 West, Luray, VA
22835, United States
(540) 743-5128
https://www.marlowford.com/

About

Ford Dealer

Location

Marlow Ford
1021 US Highway 211 West, Luray, VA
22835, United States

Reviews

4.4
235 reviews
5 stars
183
4 stars
17
3 stars
11
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Anthony, Emma, and JW.

Service Quality

While many reviews highlighted excellent service experiences, there were significant complaints about the service department, including miscommunication and unsatisfactory repairs.

Sales Experience

Customers reported positive experiences during the vehicle purchasing process, noting a no-pressure environment and efficient transactions.

Communication Issues

Several reviews pointed out problems with communication, particularly regarding vehicle availability and service updates, leading to customer frustration.

Mixed Reviews

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported serious issues, particularly with service and repairs.
  • RS
    Richard Steventon
    Jan 27, 2026
    5.0
    Marlow Ford Service Department continues to provide excellent service in a timely manor. They live up to their commitments and provide the right service for the customer's needs!
  • AM
    Abi MacDonald
    Dec 22, 2025
    5.0
    Very kind people, always helpful and quick as they can be
  • DH
    Dena Henderson
    Dec 20, 2025
    5.0
    Marlow Ford was an exceptional place to have my vehicle fixed and would greatly recommend them
  • BM
    Brian Miller
    Nov 25, 2025
    5.0
    Purchased a new F150 from the Godfather of savings he was great to deal with !!!!! Highly recommend Marlow to anyone. Emma is a rock star too!!! And much better looking than Anthony
  • ME
    Mike Estep
    Nov 24, 2025
    5.0
    Bucky and the entire staff were very helpful and did a great job getting us a decent interest rate. We are very happy with our 2023 Tacoma.
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Brand Certified Facts from Marlow Ford

This information is certified by Marlow Ford and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Official website
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