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Enterprise Rent-A-Car

4.1
(236 reviews)
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Business Details

138 Spring St-Springhill, Herndon, VA
20170, United States
(703) 481-6400
https://www.enterprise.com/en/car-rental/locations/us/va/herndon-springhill-suites-hotel-163m.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Herndon, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Springhill Suites Hotel location today.

Location

Enterprise Rent-A-Car
138 Spring St-Springhill, Herndon, VA
20170, United States

Hours

Reviews

4.1
236 reviews
5 stars
158
4 stars
25
3 stars
7
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with several specific mentions of individual employees providing exceptional service.

Cleanliness

Several reviews highlighted issues with the cleanliness of the rental cars, with multiple customers reporting receiving dirty vehicles.

Reservation Issues

There were complaints about the availability of vehicles, with some customers experiencing problems with reservations not being honored or cars not being available upon arrival.

Mixed Experiences

While many customers had positive experiences, there were also significant complaints regarding customer service, particularly in handling issues and communication.
  • LE
    LM LOWSON ESQ.
    Jan 27, 2026
    5.0
    Emily at the Herndon VA location provided exceptional service and assistance and is a delight to work with. Derek, her supervisor, is also attentive to, and cares about, the client experience. I can recommend them without reservation.
  • JJ
    Justin Jameyson
    Jan 20, 2026
    3.0
    The staff was nice, but their office had trash all over the floor. Who really cares about the office, though? The car they rented me was absolutely filthy. They said the hotel doesn't let them use the water in the winter or something. So, take them down the street to a car wash or something. Embarrassing to drive around in such a dirty car and I'm not going to spend money to wash a rental car.
  • MC
    miguel codes
    Jan 1, 2026
    4.0
    Hello do you have a drop off key option? My flight leaves very early in the morning
  • LF
    Lisa Ferris
    Dec 28, 2025
    5.0
    Very professional guys working at this location. Came in to town on a work trip as I’m moving to the area and was in and out. No issues with the car. It was in great condition - like new. No complaints.
  • AM
    April McDowell
    Nov 29, 2025
    5.0
    Good service here. Much appreciated!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Herndon, VA?

You can rent a wide range of vehicles including cars, vans, luxury cars, and more at Enterprise Rent-A-Car in Herndon, VA.

Where is the Enterprise Rent-A-Car located in Herndon, VA?

Enterprise Rent-A-Car is located at 138 Spring St-Springhill, Suite, Herndon, VA 20170, USA.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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