Enterprise Rent-A-Car

4.1
231 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

138 Spring St-Springhill, Herndon, VA
20170, United States
(703) 481-6400
https://www.enterprise.com/en/car-rental/locations/us/va/herndon-springhill-suites-hotel-163m.html
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About

Car Rental AgencyVan Rental
Need a rental car in Herndon, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Springhill Suites Hotel location today.

Location

Enterprise Rent-A-Car
138 Spring St-Springhill, Herndon, VA
20170, United States

Hours

Reviews

4.1
231 reviews
5 stars
155
4 stars
24
3 stars
6
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service from specific employees like Skylar, Devin, and Mike.

Cleanliness Issues

Several reviews mentioned that the vehicles were not clean upon pickup, with some customers expressing dissatisfaction with the condition of the cars.

Reservation Problems

Multiple customers reported issues with vehicle availability, including instances where cars were not ready or reservations were not honored.

Mixed Experiences

While many customers had positive experiences, a significant number reported negative interactions, particularly regarding customer service and billing practices.

Convenience

The location's convenience, especially for hotel guests, was noted positively, although some found it difficult to locate.
  • GF
    Gabriel Flores
    Nov 7, 2025
    5.0
    Faster services
  • CM
    Carolyn Dale Morgret
    Nov 1, 2025
    5.0
    Enterprise provided excellent service. They provided exactly what I requested. I would definitely use them again. I highly recommend Enterprise Car Rental any time you need a rental.
  • KT
    Ketdarin Thepmaneechai
    Oct 27, 2025
    5.0
    The staff was very friendly and helpful. The process was smooth, and the pickup and drop-off at the body shop were very convenient. Thank you for the great service!
  • DG
    Diane Gordon
    Oct 20, 2025
    5.0
    great experience! Highly recommend!
  • MZ
    Mimi z
    Oct 18, 2025
    1.0
    First time I rented here they didn’t have any cars and I had to drive to 2 different locations with the guy working. This time I get in the car and I have ridden in cleaner Ubers than this. Interior was so stained and dirty I didn’t want to put my purse down. The car should not even be in rental rotation. I was given a different car but someone needs to be paying attention.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Herndon, VA?

You can rent a wide range of vehicles including cars, vans, luxury cars, and more at Enterprise Rent-A-Car in Herndon, VA.

Where is the Enterprise Rent-A-Car located in Herndon, VA?

Enterprise Rent-A-Car is located at 138 Spring St-Springhill, Suite, Herndon, VA 20170, USA.