Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone W Broad St in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 672-8551.
Mixed reviews on customer service; some praised helpful staff while others reported rude or unprofessional behavior.
Store Condition
Several customers noted that the store was clean and well-organized, but there were also mentions of the store being closed permanently.
Product Availability
Customers experienced issues with product availability and incorrect parts being sold, leading to dissatisfaction.
Staff Knowledge
Some staff members were highlighted for their knowledge and helpfulness, while others were criticized for lack of assistance.
Quick Service
Many customers appreciated the quick service and efficiency when purchasing parts.
AH
aaron hartness
Oct 17, 2025
1.0
One of the workers stinks up the whole store every time he's there. I mean I was about to puke. I know everyone one that works there knows who I'm talking about there is no ignoring it. I will not go back there until that changes.
AW
Anne Whittemore
Oct 12, 2025
2.0
There is no auto zone at this location!! It's closed down.
If you continue down the road (to the right pulling out of the parking lot), there's one next to the food lion a minute away. That one is NOT on Google maps.
CB
Craig Bruckelmyer
Oct 10, 2025
5.0
Very helpful
MU
M U
Oct 3, 2025
1.0
Very Bad Customer Service.People are waiting long time. Nobody help,Employees are walking outside and smoking. My recommendation find different locations. Do not come this location.