Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Broad St in Richmond, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Richmond, VA or call us at (804) 672-8551.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
349 reviews
5 stars
228
4 stars
65
3 stars
17
2 stars
11
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.
Store Condition
Some reviews highlighted cleanliness and organization of the store, while others noted issues with staff professionalism and unpleasant odors.
Product Availability
Customers expressed frustration over the store being closed or not having the parts they needed in stock, leading to negative experiences.
Service Efficiency
While some customers appreciated quick service, others reported long wait times and disorganization, particularly with online orders.
Pricing Concerns
Several reviews mentioned that prices were not competitive and that customers felt they could find better deals elsewhere.
- MHMary HatchJan 5, 20265.0I had to call in an order as online would not accept my details. Rhonda!!! She took the best care ever to ensure my large purchase was available and ready for pick up. Her personality is amazing, even though I could tell she was busy and multitasking, she never showed any frustration. 5 stars Rhonda! You are a star!
- VVValerie VigilDec 18, 20255.0Caleb and Demetrius were amazing! I had an excellent experience with them at AutoZone location today. After another auto shop quoted me $300 to replace my battery, I decided to get a second opinion. The 1st AutoZone team tested my AGM battery and didn't want to bother with me. They tested my battery under the wrong settings and then tried to sell me a battery after I asked him to correct the settings for my vehicle type. So I came to this location, Caleb and Demetrius were very knowledgeable and they took the time to double-check everything regarding my battery. They researched and adjusted the correct battery settings for my specific vehicle to make sure the test was accurate. Once tested properly, they confirmed my battery was actually in good shape and didn’t need replacement. Their honesty, patience, and attention to detail saved me from being ripped off and wasting money on something I didn’t need. I truly appreciate their professionalism and willingness to go the extra mile. Highly recommend this AutoZone location and these employees! If you visit any AutoZone, let it be this location!
- AHaaron hartnessOct 17, 20251.0One of the workers stinks up the whole store every time he's there. I mean I was about to puke. I know everyone one that works there knows who I'm talking about there is no ignoring it. I will not go back there until that changes.
- AWAnne WhittemoreOct 12, 20252.0There is no auto zone at this location!! It's closed down. If you continue down the road (to the right pulling out of the parking lot), there's one next to the food lion a minute away. That one is NOT on Google maps.
- MUM UOct 3, 20251.0Very Bad Customer Service.People are waiting long time. Nobody help,Employees are walking outside and smoking. My recommendation find different locations. Do not come this location.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts is open from 7:30 AM to 10:00 PM Monday through Friday.
Are there different opening hours for AutoZone on weekends?
Yes, on Saturday the store is open from 7:30 AM to 9:00 PM and on Sunday from 7:30 AM to 9:00 PM.
Where is AutoZone Auto Parts located?
AutoZone Auto Parts is located at 7506 W Broad St, Henrico, VA 23294, USA.
What types of products does AutoZone Auto Parts offer?
They offer auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts.
Can I use in-store pickup or same-day delivery at AutoZone?
Yes, AutoZone offers both in-store pickup and same-day delivery services.
What are some nearby places I can visit after shopping at AutoZone on W Broad St?
Nearby attractions include McDonald's for a quick meal and Olive Garden for Italian dining.
Are there any hotels near AutoZone on W Broad St for travelers?
Yes, several hotels are nearby such as Super 8 by Wyndham Richmond/Broad Street, Knights Inn Richmond at W Broad St, and Baymont Inn and Suites.
Is there a place to get a meal close to AutoZone after shopping?
Yes, McDonald's and Waffle House are nearby options for fast food and breakfast.
How can I contact AutoZone Auto Parts for customer service?
You can call them at (804) 672-8551 or email customer.service@autozone.com for assistance.
When was AutoZone Auto Parts established?
AutoZone Auto Parts was established in 1979.