Harrisonburg Ford, Inc.

Reviews

• RS

  Robin Schock

  Mar 16, 2026
  1.0
  Took my Edge in because I had no brakes, the brakes were on recall . Took it in on a Thursday and was told that if would take around 3 days to get the parts from the recall. Was called the following Thursday staying that my car was repaired. They made me pay $224.03 , for a recall???? When am I going to get reimbursed?? Got the recall letter in September 2025.
• II

  IMPORT3DKILL3R

  Mar 15, 2026
  5.0
  Purchased a 23 Hyundai Tucson from Harrisonburg ford. Kyle was the best salesman we’ve ever worked with. Will be returning for future purchases from Kyle.
• AK

  Alex Katykhin

  Mar 11, 2026
  5.0
  Really great service! They even took me home while they were working on my truck and then picked me up when it was ready.
• LL

  livingroomtv

  Feb 28, 2026
  1.0
  I had bought 2022 ford explorer at the Harrisonburg dealership in October of 2025. 1 month after buying check engine light came on (this was a certified vehicle ) and had about 35000miles left of factory warranty. I took to them and was told just a generic code we will reset it and see what happens one week later comes on again again reset it and sent me on my way week later again so they finally looked at it and called me said it needed plugs and cool packs so I said I would just come and do it myself because they had told me it would cost around$1000. When I got there they told me there would not be no paperwork because now it needed a new engine ok when can you all get it in. They had told me probably about 3 to 4 weeks just keep driving until we call you so finally a month or so they tell me they are ready so had it a week and 1/2 sent me a text saying its ready I go to pick up and they said call is not ready because a light came on but was never notified that was not ready and took off work to get there in time. So finally picked car up the day after drove home then back to Bridgewater car over heated left my wife sit so had to take off work again to go get my wife and never did offer a rental or nothing said it had to be approved but a clamp came off and run coolant out. This has been the worst experience I have ever had through a dealership I have had car about 4 months and drove it about 1 month out of 4 and run back and forth to follow out what they needed not once did they help us out on being down a vehicle.
• PP

  Pickles

  Feb 16, 2026
  3.0
  I purchased a pre-owned (not a Ford) from Harrisonburg Ford. They showed me the Carfax but not any Pre-Delivery prep work performed. I was able to obtain all pre-delivery work orders on my own. It said brand new tires were installed and balanced. On the test drive I had stayed on local streets. After the delivery I was on I-81 and felt a distinct vibration in the steering wheel. I suspected their was an issue with the balance and took the vehicle to an independent shop. They found that NONE of the tires were even close to being in proper balance. So after an additional expense I now have properly balanced wheels/tires. In addition, the VA Inspection requires good wiper condition on front wipers. My vehicle has a rear wiper and the wiper was brittle and ripped and needed to be replaced. Somehow Harrisonburg Ford felt that replacing the rear blade was not required by law so they ignored it. Another expense for me. And then the icing on the cake was the drivers side sun visor was not even attached to the headliner. On the test drive I did not need to use it and only discovered it on the first sunny day when I needed it. Another repair for me to do. My advice is to take any pre-owned vehicle to an independent shop to be completely checked out. Very disappointed in the pre-delivery vehicle prep "performed" and will NEVER trust Harrisonburg Ford's Service Shop. Update after Harrisonburg Ford Replied - Mr. Cunningham, why in the world do you think I would trust the Service Department to work on the vehicle? Obviously the pre-delivery inspection fell short. The defects are all clearly laid-out and factual. In fact, one of your Service Managers has the rear wiper and never offered to reimburse me for the cost. I felt the balance was far off and the other shop allowed me to see how far off with my own eyes. Way off! In fact one wheel had almost double the necessary weight. Does you pre-delivery Inspection include allowing a sun visor to not even be attached to the ceiling/headliner? Considering the Service Manager just shook his head when I showed him the wiper and all but "agreed" that the wheel balancer my need to be recalibrated I am happy to spend my own money to be sure my vehicle is roadworthy. How about we both learn from from this experience instead of claiming that a review was unfair to your Service Shop.

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