Harrisonburg Ford, Inc.

Reviews

• PP

  Pickles

  1 day ago
  3.0
  I purchased a pre-owned (not a Ford) from Harrisonburg Ford. They showed me the Carfax but not any Pre-Delivery prep work performed. I was able to obtain all pre-delivery work orders on my own. It said brand new tires were installed and balanced. On the test drive I had stayed on local streets. After the delivery I was on I-81 and felt a distinct vibration in the steering wheel. I suspected their was an issue with the balance and took the vehicle to an independent shop. They found that NONE of the tires were even close to being in proper balance. So after an additional expense I now have properly balanced wheels/tires. In addition, the VA Inspection requires good wiper condition on front wipers. My vehicle has a rear wiper and the wiper was brittle and ripped and needed to be replaced. Somehow Harrisonburg Ford felt that replacing the rear blade was not required by law so they ignored it. Another expense for me. And then the icing on the cake was the drivers side sun visor was not even attached to the headliner. On the test drive I did not need to use it and only discovered it on the first sunny day when I needed it. Another repair for me to do. My advice is to take any pre-owned vehicle to an independent shop to be completely checked out. Very disappointed in the pre-delivery vehicle prep "performed" and will NEVER trust Harrisonburg Ford's Service Shop.
• LS

  Lisa Seal

  1 day ago
  5.0
  Great experience every time! Thank you Harrisonburg Ford!!!
• GN

  Gerald Nebitt

  6 days ago
  5.0
  I found my dream vehicle on Carfax, and when I saw it, it was exactly like I saw, the staff was friendly and professional, it was a flawless process of getting perfect service, I will be doing all future business with Harrisonburg Ford.
• JS

  Jasmine Shelton

  Feb 4, 2026
  1.0
  Highly dissatisfied. Had my car a whole year because it needed the engine and transmission warrantied out. Been told so many stories from the beginning on oh we submitted it to warranty or stuff of that nature when it never was because I called to see what was going on. Warranty did not have any claims. Then I was told oh the person that was working on it has been in the hospital for months. After that I was told again oh we are working on it and waiting on warranty to approve it. Yet again it was not submitted to them. After that I called them and told them if they don’t have time to work on it I would move it to a different ford dealership. They informed me they were working on it. Fast forward to December a whole 11 months later I called and after all the run arounds they said that they needed my model number to warranty the transmission and it was the same information I gave the when I first dropped it off and told them if they need any more information they can contact the shop that put it in. I ended up having to get all the information for them for it to actually get submitted to warranty. Finally just got my car and brought it to a shop I work at because brakes did not feel normal before it got left there and I needed to state inspect it. Realized they did not fill my brake reservoir up at all when they removed it. My coolant was extremely low. Everything looks half fast put together and now I’m suffering having to pay for new brake pads and rotors with a brake flush because they couldn’t complete a job correctly and won’t own up to it. Also, putting my life in danger and ruining my braking system because I was lucky enough to be able to stop barley.
• MW

  Mike Weldon

  Feb 2, 2026
  5.0
  Very easy to schedule service exactly when I needed it! Friendly, welcoming, and knowledgeable staff. Great experience.

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