Valvoline Instant Oil Change

Reviews

• BT

  Berlinda Talbert-veira

  Nov 17, 2025
  1.0
  I will never go back to the Valvoline at 11:20 West Mercury. One person there not going to say a lady because she was not acting like one. I have a groupon and it was not visible at the time, she was like u need to read fine print it's not gonna work now. I told her it always does guess what as soon as I drove off it was there the app was messing up. Even though I offered to pay she advice she wasn't gonna do it. So I will never ever go back to that valvoline ever. Probably never vavoline again. She needs some more training how to talk to people. I may be one customer but word of mouth gets around pretty fast.
• AC

  Absolute Comfort

  Nov 14, 2025
  1.0
  Worst experience I’ve ever had with any service center. As a licensed mechanical contractor with a fleet of vehicles, I rely on competent and honest service providers. This Valvoline location has proven to be the absolute worst place to bring a vehicle for service. A few months ago, I brought my 2021 Tahoe (only 50k miles) for an oil change. I drove approximately 6,000 miles afterward—well within the manufacturer’s 7,500-mile interval. After returning from a 4-week trip out of the country, I moved my truck and immediately noticed a large oil leak. When I checked under the vehicle, the oil filter was visibly loose and oil had been leaking down the entire undercarriage. I filed a claim and returned to the same Valvoline location. One technician admitted that the filter was loose and leaking. However, the manager—a 22-year-old with little customer service or technical understanding—insisted it was “normal sweat,” despite the fact that my dipstick showed zero oil. They refused to add oil, claimed they “tightened and wiped it,” and sent me away with no oil showing on the dipstick. I had to immediately purchase oil myself, and the engine took three full quarts before it even registered. To make things even worse, the field manager—the highest-level representative I was told I could speak with—called me and was extremely rude, dismissive, and unprofessional. He denied that I even had a fleet account with the company, questioned my integrity, and claimed he “had no way of knowing” whether someone else worked on my truck—even though the truck wasn’t due for any service and had clear evidence of an improperly installed filter. They continued to deny any wrongdoing, hid behind a so-called 3,000-mile “warranty limit,” and refused to take any responsibility—despite the industry standard being 3,500+ miles and my manufacturer requiring a 7,500-mile oil change interval. Their lack of accountability, the poor attitude of management, and the complete refusal to address a clear installation error make this one of the most unprofessional companies I’ve ever dealt with. I would never trust them with any personal or fleet vehicle again.…
• SB

  Stuart Brush

  Nov 11, 2025
  5.0
  Very lively bunch of employees. I will 100% recommend go there
• AF

  Arthur Faith

  Oct 24, 2025
  5.0
  I really like this oil change team — Mike, Eugene, and the others whose names I didn’t catch. They’re not only professional but also bring such joy and laughter to their work. You can feel that they really enjoy what they do and care about the people around them. The teamwork and positive energy here are inspiring. I also shared information about the free Falun Dafa meditation classes with them, and they showed genuine interest in giving it a try. It’s wonderful to meet such positive and open-minded people!
• BB

  Bryan Brown

  Oct 21, 2025
  1.0
  I want to start this by saying I am from Kingsport, TN and own a 2021 Subaru STI that I get every single service done at valvoline with my own oil and filter I bring with me. Today I brought my mother’s truck to the valvoline on mercury blvd in Hampton since she has Lewy Body Dementia and my father as also elderly and they are unable to do this. I brought my own oil and filter as I always do. The technician Mike was very helpful in every way possible. The Assistant Manager Jeff however was a different story. Mike said out loud it was customer supplied oil and filter. Jeff then in front all customers decided to berate Mike by telling him he was wrong and that he did not know the corporate policy. When I leaned over in the truck to tell Jeff I always do this and it’s never been a problem he abruptly interrupted me and started to tell me I was wrong. I then told him I wasn’t going to argue with him and that he’s being rude. With my fiance in the passenger seat he leaned over towards the window to tell me if I wanted to see rude he would gladly show me. Long story short, I will NEVER ever revisit this shop in Hampton. I will always go to valvoline as in TN they must teach customer service better. I would stay away from this business in Hampton especially if Jeff is working unless you too would like to get screamed at and threatened.

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