Customer Service
Feedback on customer service is mixed, with some praising the staff for being friendly and accommodating, while others report rude and unprofessional behavior from certain employees.
Reservation Issues
Many customers experienced problems with reservations, including cars not being available despite confirmations, leading to frustration and disappointment.
Vehicle Condition
Several reviews mention that the vehicles were not properly cleaned or maintained, with issues such as unpleasant odors and cleanliness concerns.
Staffing Problems
Customers noted that staffing levels were inadequate, leading to long wait times and poor service experiences.
Positive Experiences
Despite the negative feedback, there are numerous positive reviews highlighting excellent service from specific staff members and overall satisfaction with the rental process.