Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Hampton, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Armistead & Mercury location today.
Location
Hours
Reviews
3.9
468 reviews
5 stars
285
4 stars
51
3 stars
17
2 stars
20
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent service experiences.
Reservation Issues
Numerous reviews mentioned problems with reservations, including unavailability of reserved vehicles and poor communication regarding reservations.
Vehicle Condition
Some customers reported issues with the cleanliness and maintenance of the rental vehicles, indicating a need for better quality control.
Staffing Problems
Several reviews pointed out staffing shortages leading to long wait times and inadequate service during busy periods.
- RHRichard Hardy5 days ago5.0Good service, no major issues, will rent again soon.
- RWRaymond Wiley6 days ago1.0I would not recommend going to this location/ branch. The customer service has went down hill since new people are there. They don’t work with you and are not understand. I have rented from this location before and treated with respect, however that was months ago when old employees were there. They treated me with respect and had great customer service. This last experience left a bad taste of the location/ branch and the company, makes me want to take my business elsewhere and suggest other rental companies.
- ABAl Bell6 days ago5.0Excellent customer service. Very accommodating and friendly. Car was pass maintenance schedule but still performed exceptionally well. Would not hesitate to rent from them again with the utmost confidence that all of my rental needs would be met.
- DGDebbie GeorgeDec 28, 20253.0It took a whole week for me to get a reservation after my insurance company sent the request. No one was scheduled to pick me up, I had to keep calling.
- KWKevin WatkinsDec 13, 20255.0This is my fourth time renting a car from enterprise. I always find it to be great customer service very courteous and polite and hassle Free so every time I need to go out of town and I need a car I will rent from them
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Hampton, VA?
You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in Hampton, VA.
Where is Enterprise Rent-A-Car located in Hampton, VA?
Enterprise Rent-A-Car is located at 1004 W Mercury Blvd, Hampton, VA 23666.
What are the operating hours of Enterprise Rent-A-Car in Hampton?
Enterprise Rent-A-Car in Hampton is open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 12 PM, and Sunday from 10 AM to 2 PM.
Does Enterprise Rent-A-Car accept credit cards and other forms of payment?
Yes, they accept American Express, Visa, Mastercard, Discover, cash, and checks.
Can I make a reservation for a rental car online?
Yes, you can reserve your rental car online through their reservation page.
Is there airport pick-up service available at this Enterprise location?
Yes, Enterprise Rent-A-Car in Hampton offers airport pick-up service.
Do they offer discounts for active military members?
Yes, Enterprise Rent-A-Car in Hampton provides discounts for active military members.
What nearby restaurants can I visit before or after renting a car at Enterprise in Hampton?
Nearby restaurants include IHOP, Krispy Krunchy Chicken, Bojangles', and Harpoon Larry's Oyster Bar, which are great options for meals before or after your car rental visit.
Are there convenient places to get fuel near Enterprise Rent-A-Car at 1004 W Mercury Blvd?
Yes, nearby gas stations include Star Food Mart-Hampton, Exxon & Mobil Stations, bp, and Pit Stop Convenience Stores - Mercury for easy refueling.
What automotive services are available near Enterprise Rent-A-Car in Hampton?
Nearby automotive services include Wynne Volvo of Hampton for repairs, Hampton Collision Center for body work, Quick Lane and Take 5 Oil Change for maintenance, and Caliber Collision for auto glass and repairs.