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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.9
(477 reviews)

Business Details

1004 W Mercury Blvd, Hampton, VA
23666, United States
(757) 896-0360

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Hampton, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Armistead & Mercury location today.

Location

Enterprise Rent-A-Car
1004 W Mercury Blvd, Hampton, VA
23666, United States

Hours

Reviews

3.9
477 reviews
5 stars
291
4 stars
51
3 stars
17
2 stars
20
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the staff for being friendly and accommodating, while others report rude and unprofessional behavior from certain employees.

Reservation Issues

Many customers experienced problems with reservations, including cars not being available despite confirmations, leading to frustration and disappointment.

Vehicle Condition

Several reviews mention that the vehicles were not properly cleaned or maintained, with issues such as unpleasant odors and cleanliness concerns.

Staffing Problems

Customers noted that staffing levels were inadequate, leading to long wait times and poor service experiences.

Positive Experiences

Despite the negative feedback, there are numerous positive reviews highlighting excellent service from specific staff members and overall satisfaction with the rental process.
  • WG
    Wallaby Gaming
    4 days ago
    1.0
    Called for a reservation and they quoted me $277 for 6 days. I got there and filled out the paperwork and as we were going outside they told me there’s a $300 deposit required too even using my own insurance. I’m over the age of 25, and ex-military. I’m getting a rental because I’m broke and about to start college, and unfortunately my car died fully today. I start ECPI tomorrow to become a paramedic. I was hoping to deliver some Uber Eats and make the money back. I could afford $277 but after the hidden fees the total would’ve collapsed my wallet. Do NOT listen to their quotes. They’re gonna withhold telling you about those fees until you’re in person for an awkward exchange.
  • MP
    Michael Poveromo
    Feb 24, 2026
    1.0
    Refused to honor a reservation made via Enterprise app weeks prior despite having a confirmation number/email; leaving me stranded. Customer service made zero attempt to assist.
  • BL
    Bob González León
    Feb 23, 2026
    5.0
    Customer service was great and helpful towards me when I had to make a last minute reservation due to Avis dropping the ball. I needed a pick up truck and they gave me a GMC 1500 Sierra at a great price for the weekend.
  • TD
    Taisha Davis
    Feb 18, 2026
    5.0
    I been renting from enterprise for 20 years in different states. I love their service. They have great customer service. I even purchased a vehicle with the in 2017 we still have that vehicle never gave us problems its still in hood condition.
  • JG
    Jason Gillentine
    Jan 30, 2026
    1.0
    I JUST RECEIVED THE WORST CUSTOMER SERVICE AT THIS ENTERPRISE LOCATION BY A MANAGER!

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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