Enterprise Rent-A-Car

4.1
252 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

6921 George Washington Hwy, Gloucester, VA
23061, United States
(804) 694-8226
https://www.enterprise.com/en/car-rental/locations/us/va/gloucester-2138.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gloucester, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gloucester location today.

Location

Enterprise Rent-A-Car
6921 George Washington Hwy, Gloucester, VA
23061, United States

Hours

Reviews

4.1
252 reviews
5 stars
160
4 stars
28
3 stars
20
2 stars
7
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Mel and Hayley for their exceptional service.

Vehicle Availability

Several reviews noted issues with vehicle availability, including last-minute cancellations and unfulfilled reservations, leading to customer frustration.

Cleanliness

There were mixed reviews regarding the cleanliness of vehicles, with some customers reporting dirty cars and unpleasant odors upon pickup.

Reservation Issues

Customers frequently experienced problems with reservations, including being told vehicles were unavailable despite prior confirmations.

Overall Experience

While many customers had positive experiences, there were significant complaints about poor communication and service inconsistencies, particularly from corporate.
  • AF
    Anthony Forrest
    Dec 26, 2025
    5.0
    Every time I’ve rented or returned a vehicle here the staff have been very helpful and pleasant to work with.
  • KD
    Katherine Davis
    Dec 25, 2025
    5.0
    The associates were excellent. The ease of both renting and returning the vehicle was super.
  • BA
    barbara apeldoorn
    Dec 12, 2025
    2.0
    car had rear tire leak, needed re-inflation every10 hrs
  • EB
    Edna Bauer
    Dec 3, 2025
    5.0
    It was convenience to pick up and drop off. Mel, helped me get everything ready for 7 people. I appreciate her help very much! The staff are very professionals and very nice. The van was very nice and roomy. My family from California were very comfortable riding the van. Thank you Mel!😊
  • TS
    Timothy Surface
    Dec 2, 2025
    5.0
    Great customer service! They answered all my questions beforehand and walked me through it. The process was simple and easy. I did the Online Early check-in. It was a really great experience overall. The car was clean and the building was tidy. Definitely will be using this location again.
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Gloucester, VA?

Enterprise Rent-A-Car is located at 6921 George Washington Hwy, Gloucester, VA 23061, USA.

What are the regular business hours for Enterprise Rent-A-Car in Gloucester?

Enterprise Rent-A-Car in Gloucester is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.