Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Gloucester, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gloucester location today.
Location
Hours
Reviews
4.1
245 reviews
5 stars
155
4 stars
28
3 stars
20
2 stars
6
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Mel and Hayley for their exceptional service.
Reservation Issues
Several reviews noted problems with vehicle availability and reservation management, including last-minute cancellations and lack of communication from the corporate office.
Vehicle Condition
While many customers reported clean and well-maintained vehicles, some experienced issues with cleanliness and odor in the cars they received.
Efficiency
Customers appreciated the quick and efficient rental process, although some reported delays in vehicle readiness.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations, particularly regarding communication and service consistency.
- ESErica SmithNov 12, 20255.0Highly recommend. I had to extend my rental multiple times and they were very understanding and helpful.
- RRRobertNov 10, 20251.0Horrible customer service. Waited on hold for 15 minutes and then no apology Her tone sounded like I was an inconvenience and didn't want to do anything. When asked about the price for an economy rental she started "It won't be any more than $50" and that I could make the reservation online. I stayed the amount back and asked if that was the total costs and she said yes then she hung up. I went online to make the reservation and it was not the $50 as stated instead of was $62 for 1 day. I them found out after confirming the reservation there is a $300 deposit on top of the daily rate. Obviously this caught me by surprise because it was never mentioned in the conversation. So I canceled my reservation which also meant I had to cancel an important appointment that I could not miss because of the workers lack of communication and unwillingness to actually do their job.
- SRS RNov 6, 20255.0Love Enterprise great place to go for travel time
- WWWilliamNov 1, 20255.0Convenient. Friendly and helpful staff
- LGLen giordanoOct 13, 20255.0I had such a wonderful experience with Mel in the Gloucester office. She went above and beyond in ways that I can’t even express enough gratitude for. I had an emergency situation and she went to a lot of trouble to help me get a reservation for a vehicle. This is the best Rent-A-Car experience that I’ve ever had and if you ever need a Rent-A-Car, Mel will not disappoint you. I highly recommend them.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Gloucester, VA?
Enterprise Rent-A-Car is located at 6921 George Washington Hwy, Gloucester, VA 23061, USA.
What are the regular business hours for Enterprise Rent-A-Car in Gloucester?
Enterprise Rent-A-Car in Gloucester is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent at Enterprise Rent-A-Car in Gloucester?
They offer a wide range of vehicles including car rentals, van rentals, luxury cars, and trucks with flexible rental options.
How can I make a reservation for a rental car at Enterprise Gloucester?
You can reserve your rental car online at their website: https://www.enterprise.com/en/car-rental-locations/us/va/gloucester-2138.html or call them at +1 804-694-8226.
What payment methods are accepted at Enterprise Rent-A-Car in Gloucester?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Gloucester offer any special discounts?
Yes, they offer discounts for active military personnel.
What nearby food options are available close to Enterprise Rent-A-Car in Gloucester?
Nearby dining options include Little Caesars Pizza, Taco Bell, KFC, and Hardee's, which are great for grabbing a meal before or after your rental visit.
Are there any recreational spots near Enterprise Rent-A-Car in Gloucester?
Yes, you can visit the Gloucester Youth Baseball League field and the Gloucester Youth Baseball Park nearby for sports and outdoor activities.
What automotive services are located near Enterprise Rent-A-Car in Gloucester?
Nearby automotive services include Bill Hudgins Automotive for car sales and repairs and Tidal Wave Auto Spa for car washes and detailing.
Is Enterprise Rent-A-Car in Gloucester woman-owned and what language do they speak?
Yes, the Gloucester Enterprise Rent-A-Car is woman-owned and services are provided in English.