Enterprise Rent-A-Car

4.1
245 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Gloucester, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gloucester location today.

Location

Enterprise Rent-A-Car
6921 George Washington Hwy, Gloucester, VA
23061, United States

Hours

Reviews

4.1
245 reviews
5 stars
155
4 stars
28
3 stars
20
2 stars
6
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Mel and Hayley for their exceptional service.

Reservation Issues

Several reviews noted problems with vehicle availability and reservation management, including last-minute cancellations and lack of communication from the corporate office.

Vehicle Condition

While many customers reported clean and well-maintained vehicles, some experienced issues with cleanliness and odor in the cars they received.

Efficiency

Customers appreciated the quick and efficient rental process, although some reported delays in vehicle readiness.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations, particularly regarding communication and service consistency.
  • ES
    Erica Smith
    Nov 12, 2025
    5.0
    Highly recommend. I had to extend my rental multiple times and they were very understanding and helpful.
  • RR
    Robert
    Nov 10, 2025
    1.0
    Horrible customer service. Waited on hold for 15 minutes and then no apology Her tone sounded like I was an inconvenience and didn't want to do anything. When asked about the price for an economy rental she started "It won't be any more than $50" and that I could make the reservation online. I stayed the amount back and asked if that was the total costs and she said yes then she hung up. I went online to make the reservation and it was not the $50 as stated instead of was $62 for 1 day. I them found out after confirming the reservation there is a $300 deposit on top of the daily rate. Obviously this caught me by surprise because it was never mentioned in the conversation. So I canceled my reservation which also meant I had to cancel an important appointment that I could not miss because of the workers lack of communication and unwillingness to actually do their job.
  • SR
    S R
    Nov 6, 2025
    5.0
    Love Enterprise great place to go for travel time
  • WW
    William
    Nov 1, 2025
    5.0
    Convenient. Friendly and helpful staff
  • LG
    Len giordano
    Oct 13, 2025
    5.0
    I had such a wonderful experience with Mel in the Gloucester office. She went above and beyond in ways that I can’t even express enough gratitude for. I had an emergency situation and she went to a lot of trouble to help me get a reservation for a vehicle. This is the best Rent-A-Car experience that I’ve ever had and if you ever need a Rent-A-Car, Mel will not disappoint you. I highly recommend them.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Gloucester, VA?

Enterprise Rent-A-Car is located at 6921 George Washington Hwy, Gloucester, VA 23061, USA.

What are the regular business hours for Enterprise Rent-A-Car in Gloucester?

Enterprise Rent-A-Car in Gloucester is open Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.