Jiffy Lube Multicare

3.9
469 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection Station
Jiffy Lube offers fast, quality oil changes performed by trained technicians in GLEN ALLEN. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube Multicare
4227 Pouncey Tract Rd, Glen Allen, VA
23060, United States

Hours

Reviews

3.9
469 reviews
5 stars
285
4 stars
47
3 stars
20
2 stars
19
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported unprofessional behavior and poor communication.

Efficiency

Many customers appreciated the quick service, often completing oil changes in under 30 minutes.

Pricing

Customers expressed concerns about rising prices for services, with some feeling overcharged compared to previous visits.

Service Quality

While some customers reported satisfactory service, others experienced issues such as oil leaks and incomplete services.

Professionalism

Several reviews highlighted unprofessional behavior from staff, including lack of training and inappropriate conduct.
  • CC
    Camille Cooper
    Nov 16, 2025
    5.0
    Great experience!
  • MW
    Mike Wolfe
    Nov 14, 2025
    5.0
    Exceptional customer experience. Even on a very busy day.
  • SN
    Sue Nash
    Nov 12, 2025
    4.0
    I had a good experience, but I was a little concerned as to why I could only use 26.50 Coupon but I could not use my free Tire rotation coupon at the same time???
  • JH
    John Haney
    Oct 22, 2025
    1.0
    My tire has a minor leak, so I wanted to get it checked and possibly changed. I parked around back, and was greeted by seemingly most of the staff, who were sitting on the curb and reeked of Marijuana at 12:30pm. I told them I wanted my tire checked/changed, and they said they had no tire technicians, and told me to go to Midas. I'm a smoker myself, but at noon, working at an auto repair shop? Beyond unprofessional. And if you can't handle a tire change, how adept of a mechanic can you really be? 1 star is generous. I will not be returning, unless they tear it down and put a sandwich shop with better employees there.
  • LJ
    Luke Jackson
    Oct 13, 2025
    2.0
    Customer service was lacking. I came in for a quick oil change. The two different employees I talked to were not very kind. They did very poorly with giving instructions. I feel like they were saying 50% of the words that they should have been. For example, “Please put your car in park and leave the keys in the ignition so we can take care of this for you.” was actually, “put it in park. Come inside. Did you even leave the keys in there?” This made me feel unnecessarily confused and thrown around.

Frequently Asked Questions About Jiffy Lube Multicare

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service