Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Glen Allen, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Innsbrook location today.
Location
Hours
Reviews
4.2
750 reviews
5 stars
501
4 stars
95
3 stars
33
2 stars
32
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with several specific mentions of individual employees providing excellent service.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including customers being turned away despite having confirmed bookings.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving dirty or poorly maintained cars.
Operational Efficiency
While some customers reported quick and efficient service, others experienced long wait times and disorganization during the rental process.
- KKKarina KopfDec 27, 20255.0Kyle was absolutely incredible. He really understands the art of customer service and hospitality! Helped us out just a few minutes before close with a last minute rental (2 days after Christmas) and was patient, kind and courteous! You will be taken care of if you come to this location!!
- ACArmando CastroDec 26, 20255.0Even though it was Gods Will that we could not complete our trip the staff all the way from Wilson,NC to Glen Allen VA made a bad situation tolerable. They were all kind, friendly, compassionate , and worked very hard to help us. I always choose Enterprise first. Thank You.
- OCOliver CDec 14, 20255.0Fair and relatively easy experience. Nothing WOW-ing.
- IKimtiyaz khanDec 5, 20251.0This is by far the most unprofessional and reckless rental experience I’ve ever had with any company. I had a confirmed reservation for a minivan at this Enterprise location, completed online check-in, everything locked in. Yet just ONE HOUR before pickup, they casually called to tell me they “don’t have the vehicle.” No alternative, no solution, nothing. Because of their complete incompetence, my family and I were left stranded before an international flight from Washington DC airport. I had used Enterprise reward points for this booking, all wasted. And because they failed to honor a reservation they confirmed, I had to panic-scramble for a last-minute alternative and ended up paying $350 for an Uber. The stress was so overwhelming it triggered a panic attack. This is unacceptable on every level operationally, ethically, and professionally. A confirmed reservation should NOT be treated like a suggestion. Enterprise literally left a family stuck, stressed, and financially impacted because they cannot manage their own inventory. I will make sure others know how unreliable this company is. If you value your time, your money, or your sanity, avoid this location at all costs.
- AGAndrii GuzhevnikovNov 29, 20255.0Thank you to the team for the excellent customer service – you managed to find us a car at the last minute on the day of our reservation, and we were very lucky to be assisted by: Nate, Indica 👍🏼
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Glen Allen offer?
Enterprise Rent-A-Car in Glen Allen offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
Where is Enterprise Rent-A-Car located in Glen Allen, VA?
Enterprise Rent-A-Car is located at 10056 W Broad St, Glen Allen, VA 23060.
What are the business hours for Enterprise Rent-A-Car in Glen Allen?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Does Enterprise Rent-A-Car offer rental reservations online?
Yes, you can reserve your rental car online via their website at https://www.enterprise.com/en/car-rental-locations/us/va/innsbrook-21c1.html.
What payment methods are accepted at Enterprise Rent-A-Car in Glen Allen?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment methods.
Are there any military discounts available at Enterprise Rent-A-Car in Glen Allen?
Yes, Enterprise Rent-A-Car offers discounts for active military personnel.
What nearby places can customers visit before or after renting a car at Enterprise Rent-A-Car?
Customers can visit Bed Bath & Beyond and Havertys Furniture for shopping, or enjoy fun activities at Urban Air Trampoline and Adventure Park near Enterprise Rent-A-Car.
Is there a hotel nearby Enterprise Rent-A-Car for customers needing accommodation?
Yes, Extended Stay America is nearby, offering convenient accommodation options for Enterprise Rent-A-Car customers.
Where can customers find food options near Enterprise Rent-A-Car?
Golden Corral Buffet & Grill, an American buffet restaurant, is nearby for customers looking for dining options.
Are there any local transportation services near Enterprise Rent-A-Car to assist with travel?
Nearby transportation services include Richmond Limousine and TNT Limousine & Executive Sedan, which offer limo services and airport shuttles.