Enterprise Rent-A-Car

3.9
166 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

710 E Stuart Dr, Galax, VA
24333, United States
(276) 236-4013
https://www.enterprise.com/en/car-rental/locations/us/va/galax-21g6.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Galax, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Galax location today.

Location

Enterprise Rent-A-Car
710 E Stuart Dr, Galax, VA
24333, United States

Hours

Reviews

3.9
166 reviews
5 stars
96
4 stars
23
3 stars
9
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some praising staff for being friendly and helpful, while others report rudeness and lack of accountability.

Reservation Issues

Multiple reviews highlight significant problems with honoring reservations, including customers arriving to find no vehicles available despite prior bookings.

Vehicle Quality

Customers generally appreciate the cleanliness and condition of the vehicles, although there are complaints about receiving downgraded vehicles or those with mechanical issues.

Communication Problems

Many customers express frustration over poor communication regarding reservations, payment issues, and vehicle availability.
  • SG
    Sandra Griffin
    Dec 19, 2025
    1.0
    Disappointed and frustrating experience. I made a reservation a full month in advance, only to receive a call one hour before pickup informing me that no vehicles were available. This situation could have been avoided with proper communication, yet Enterprise chose not to notify me sooner. The customer service representative showed little effort or skill in problem-solving and essentially told me I was out of luck. As a result, my plans to attend a conference—along with a hotel reservation—were jeopardized, and there was no sense of concern or accountability from Enterprise. A reservation should mean something. This experience showed a complete lack of reliability and customer care. Shame on you, Enterprise. You deserve ZERO stars.
  • KE
    Kiersten Elkins
    Dec 12, 2025
    1.0
    Can’t even get us a reservation when we call and lied to us about getting picked up when we broke down and are good for nothing
  • BH
    Ben Halsey
    Dec 2, 2025
    5.0
    Great new vehicles nice staff
  • JG
    Justin Glenney
    Nov 8, 2025
    5.0
    Thankful to have Enterprise in Galax.
  • JS
    Joanne Shields
    Nov 7, 2025
    1.0
    Lack of communication on their part regarding payment has lost us the photographer at a wedding tomorrow.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Galax, VA?

Enterprise Rent-A-Car in Galax offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

What are the rental hours for Enterprise Rent-A-Car in Galax?

The Galax location is open Monday through Friday from 8:00 AM to 1:00 PM and again from 2:00 PM to 5:00 PM. It is closed on Saturdays and Sundays.