Enterprise Rent-A-Car

3.9
162 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

710 E Stuart Dr, Galax, VA
24333, United States
(276) 236-4013
https://www.enterprise.com/en/car-rental/locations/us/va/galax-21g6.html
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About

Car Rental AgencyVan Rental
Need a rental car in Galax, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Galax location today.

Location

Enterprise Rent-A-Car
710 E Stuart Dr, Galax, VA
24333, United States

Hours

Reviews

3.9
162 reviews
5 stars
95
4 stars
22
3 stars
9
2 stars
3
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendliness and helpfulness of the staff, several reviews highlighted issues with rude or unhelpful service, particularly from management.

Reservation Issues

Numerous customers reported problems with reservations, including not receiving the vehicle they reserved, last-minute cancellations, and lack of communication regarding vehicle availability.

Vehicle Quality

Feedback varied on vehicle quality; some customers received clean and reliable cars, while others reported receiving vehicles with mechanical issues or not matching their reserved class.

Communication Problems

Many customers experienced difficulties reaching the location by phone, with reports of long wait times, unanswered calls, and being redirected to a fax line.

Overall Experience

Experiences were mixed, with some customers expressing satisfaction and loyalty, while others reported significant frustrations and vowed not to return.
  • JG
    Justin Glenney
    Nov 8, 2025
    5.0
    Thankful to have Enterprise in Galax.
  • JS
    Joanne Shields
    Nov 7, 2025
    1.0
    Lack of communication on their part regarding payment has lost us the photographer at a wedding tomorrow.
  • KG
    ken gibson
    Oct 10, 2025
    5.0
    Neve have a problem out of the Galax location they r always friendly an always have the rental I reserved
  • RL
    Robert Lloyd
    Sep 27, 2025
    2.0
    The Galax Virginia Enterprise location was two hours late in getting my rental. An hour prior to the pickup time I was called and informed they may not have a vehicle for me. I called numerous times and was finally able to get in touch with a representative. The representative only took a few photos without a filter so some existing damage as not noted. I cannot recommend this location.
  • JJ
    Judith
    Sep 5, 2025
    5.0
    The agent was very pleasant and accommodating and the vehicle was excellent.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Galax, VA?

Enterprise Rent-A-Car in Galax offers a wide range of vehicles including standard cars, vans, and luxury cars to suit your rental needs.

What are the rental hours for Enterprise Rent-A-Car in Galax?

The Galax location is open Monday through Friday from 8:00 AM to 1:00 PM and again from 2:00 PM to 5:00 PM. It is closed on Saturdays and Sundays.