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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(341 reviews)

Business Details

7486 Limestone Drive, Gainesville, VA
20155, United States
(703) 754-6505

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Gainesville, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gainesville location today.

Location

Enterprise Rent-A-Car
7486 Limestone Drive, Gainesville, VA
20155, United States

Hours

Reviews

4.1
341 reviews
5 stars
230
4 stars
28
3 stars
15
2 stars
10
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with some staff praised for professionalism and helpfulness, while others received criticism for rudeness and lack of responsiveness.

Vehicle Condition

Several reviews noted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems, leading to dissatisfaction among customers.

Reservation Issues

Multiple customers reported problems with vehicle availability and receiving different cars than what was reserved, causing frustration and inconvenience.

Staff Professionalism

While many customers appreciated the friendly and professional demeanor of the staff, there were notable instances of unprofessional behavior that negatively impacted the customer experience.
  • DD
    Dan Durst
    Feb 24, 2026
    1.0
    Car was filthy and tank was below half. Unacceptable.
  • BL
    Bill Lurray
    Feb 6, 2026
    1.0
    terrible communication and rude staff they’ll hang up on you out of the blue, should’ve went with Hertz.
  • DV
    Don Vito
    Feb 6, 2026
    1.0
    Extremely disappointed with my experience at Enterprise. Their communication was awful from start to finish. I was repeatedly told a specific car would be available, only to show up and find out that was never true. No call, no warning. The lack of transparency and follow-through made an already stressful situation even worse. I expected much better from a company this big. Would not recommend if you value basic communication. You’d think renting a car would be the solution however it turns into another problem.
  • NC
    Nicole C
    Feb 5, 2026
    5.0
    Excellent service at this Enterprise location. Kristin and her team were amazing to work with and made everything quick and stress-free. Would definitely return if there’s ever a need! Thanks Enty
  • NV
    natalie vanbuskirk
    Jan 31, 2026
    5.0
    The staff here is what separates this place from the rest. I rent here about twice a month for work and they take care of me every time. Even with the last snow storm, they put me in a safe vehicle. The female manager there deserves a raise. She is always so professional and so helpful. A new female staff member helped me during my last visit. She was new and learning but was helpful and kind. She reached out to the manager for questions she couldn’t answer and got me into the car quickly.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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