Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Gainesville, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gainesville location today.
Location
Hours
Reviews
4.1
330 reviews
5 stars
226
4 stars
27
3 stars
15
2 stars
9
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior.
Vehicle Availability
Many customers experienced issues with vehicle availability, including receiving smaller or different cars than reserved, and long wait times for rentals.
Cleanliness and Condition
Several reviews mentioned that vehicles were not clean or in good condition, with reports of dirty cars and mechanical issues.
Efficiency
Some customers appreciated the quick and efficient service, while others faced delays and poor communication during the rental process.
Overall Satisfaction
Overall satisfaction varies significantly, with some customers expressing high levels of satisfaction and others vowing not to return due to negative experiences.
- JAJustin AdamsOct 20, 20255.0There was a hiccup with the type of vehicle for our daughter’s 13th birthday dinner, but it was resolved in the utmost profession. Staff was super friendly and helpful, to the point they worked with the Manassas branch and both branches stayed later to help us. We are so appreciative and grateful for the great customer service.
- FMFaith MuhlenburgOct 9, 20251.0Horrible location and poor customer service. Do not rent from this location. I was there to pickup a vehicle I reserved over 2 weeks ago. After almost 30 mins of waiting, watching them stall claiming that they were cleaning the car, a rude and disrespectful manager comes up to tell me car was recalled. In fact it was not recalled. They wanted the premium SUV for someone else. I have decided to never return to Enterprise. This is disrespectful and has ruined my plans for the weekend.
- JBJerry BagleyOct 3, 20255.0Very approachable and professional.
- TNTroy NolanSep 21, 20251.0Wife reserved a minivan. You started the process to give it to someone else BEFORE her reservation time. Gave her a smaller vehicle. "So sorry" wont cut it. Fix it. I figured in this area, you would treat women better.
- HOHamza OzkaraSep 18, 20251.0We rented a car from Enterprise for my friend visiting from abroad. Everything went smoothly at first, but in Virginia, the car broke down while parked and wouldn’t start the next day. When I called Enterprise customer service, they were very kind and helpful. They apologized for the situation, said they had informed the nearest branch, and assured us we would immediately get a replacement vehicle. However, when we went to the branch they directed us to, the experience was the complete opposite. The staff member we dealt with made the entire process unnecessarily difficult and frustrating. Even though we returned the keys of the broken vehicle, we were told we would not be given another car and that we had to personally handle the towing process, including waiting by the car until it was removed. On top of that, the way this person spoke to us felt dismissive and unprofessional, as if they didn’t want to listen. I found this extremely disappointing and far below the level of professionalism I usually expect from Enterprise. At the moment, I am stuck waiting by the car for it to be towed, losing valuable time and delaying all my plans. I truly hope no other customer has to go through such a poor experience at this branch. Thank you, Jacob…
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Gainesville, VA?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
What are the business hours for Enterprise Rent-A-Car in Gainesville?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation at Enterprise Rent-A-Car in Gainesville?
You can reserve your rental car online at http://enterprise.com/reserve or visit their website for more details.
What payment methods are accepted at this Enterprise Rent-A-Car location?
Enterprise accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car in Gainesville offer any special deals?
Yes, they offer great weekend rates which you can book through their weekend specials page.
Is Enterprise Rent-A-Car in Gainesville open on Sundays?
No, the Gainesville location is closed on Sundays.
Are there any dental services nearby that I can visit before or after renting a car?
Yes, nearby dental services include Gateway Dental And Orthodontics, GoSmiles Dentistry - Gainesville, Gainesville Orthodontics, Hero Pediatric Dentistry, and iSmile Dental Care.
What fitness centers are near Enterprise Rent-A-Car in Gainesville?
You can find United Fitness and Onelife Fitness - Gainesville nearby, perfect for a workout before or after your car rental.
Are there real estate agents near Enterprise Rent-A-Car that I could contact for property needs?
Yes, several real estate agents and services are nearby including Long & Foster Gainesville / Manassas, MBH Settlement Group Gainesville, Chris Ann Cleland, Michele Furner, The Eisenhard Group, Todd Markham, The Greco Group at Samson Properties, The Denny Bill Real Estate Group, The Natalie and Curt Real Estate Team, and Linda Coffey, Realtor.
Does the Enterprise Rent-A-Car location in Gainesville offer airport pick up services?
Yes, their services include airport pick up for your convenience.