Need a rental car in Gainesville, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Gainesville location today.
Feedback highlights a mix of excellent and poor customer service experiences, with some staff praised for professionalism and helpfulness, while others received criticism for rudeness and lack of responsiveness.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems, leading to dissatisfaction among customers.
Reservation Issues
Multiple customers reported problems with vehicle availability and receiving different cars than what was reserved, causing frustration and inconvenience.
Staff Professionalism
While many customers appreciated the friendly and professional demeanor of the staff, there were notable instances of unprofessional behavior that negatively impacted the customer experience.
DD
Dan Durst
Feb 24, 2026
1.0
Car was filthy and tank was below half. Unacceptable.
BL
Bill Lurray
Feb 6, 2026
1.0
terrible communication and rude staff they’ll hang up on you out of the blue, should’ve went with Hertz.
DV
Don Vito
Feb 6, 2026
1.0
Extremely disappointed with my experience at Enterprise. Their communication was awful from start to finish. I was repeatedly told a specific car would be available, only to show up and find out that was never true. No call, no warning.
The lack of transparency and follow-through made an already stressful situation even worse.
I expected much better from a company this big. Would not recommend if you value basic communication. You’d think renting a car would be the solution however it turns into another problem.
NC
Nicole C
Feb 5, 2026
5.0
Excellent service at this Enterprise location. Kristin and her team were amazing to work with and made everything quick and stress-free. Would definitely return if there’s ever a need! Thanks Enty
NV
natalie vanbuskirk
Jan 31, 2026
5.0
The staff here is what separates this place from the rest. I rent here about twice a month for work and they take care of me every time. Even with the last snow storm, they put me in a safe vehicle. The female manager there deserves a raise. She is always so professional and so helpful. A new female staff member helped me during my last visit. She was new and learning but was helpful and kind. She reached out to the manager for questions she couldn’t answer and got me into the car quickly.
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