Sheehy Subaru of Fredericksburg

Reviews

• CF

  carolyn fota

  4 days ago
  5.0
  The customer service, car servicing and communications were outstanding. I highly recommend Sheehy of Fredericksburg for all of your vehicle maintenance and repairs. The service advisor, Steve, is a skilled professional who really cares about people and their safety.
• AP

  Adam Perry

  Apr 6, 2026
  5.0
  The process was quick and very straightforward. The sales and finance team were well informed and transparent about fees and the warranty selection.
• SH

  Susan Harcum

  Apr 2, 2026
  5.0
  I came in for a new car "check up" and oil change. Everyone was great, polite and accommodating. I was impressed with the video that was sent to me, showing the inspection. Impressive!
• JM

  Jennifer McCann-Oliver

  Mar 23, 2026
  3.0
  My first service experience after buying my Forester was fantastic- I got updates, everything was clear and easy to understand. This is my second service appointment and while the person helping me was kind, it seems like there was something going on with the service techs as they replaced my engine filter instead of my cabin filter, I never got the video follow up sent this visit, and I requested the cabin filter changed as there was a musty smell (car was bought new 8/2025) and I’d have loved to know it would run me $65 BEFORE I did it as I would have just gotten the filter and changed it myself…..
• RR

  Rocnroby

  Mar 3, 2026
  1.0
  So I made an appointment online with the closest Subaru dealership to where I live, happened to be Sheehy’s In Fredericksburg. I made the appointment specifically to request to have a sensor light Indicator fixed. TPMI. I was also having an issue with the automatic high low beam, In which ended up being operator error. I got to my appointment a couple minutes afternoon, By the time I got checked in, and told it would be a $95 charge, for them to evaluate which tire was creating the sensor to come on. I reiterated several times that I wanted the sensor repaired, because there was nothing wrong with my tires. it was almost 1230 before they took my car back. Went into a lovely waiting area. About 45 minutes to an hour later, I received a video on my phone. It showed them With the machine hooked up to my car showing me which tire it was that the sensor battery was the issue, also they were showing me that I needed a new battery for my car because it’s not up to standards. 15 to 20 minutes later service writer Came to get me, asked me if I received the video and watched i? I said yes, I did. He proceeded to go over the paperwork, and a checklist of all the things that I needed to pay attention to or to get done on my vehicle, and to tell me everything that they were going to do. I reiterated it again. I just wanted the sensor fixed again. They tried to sell me a battery for my vehicle. I said no proceeded to go down this whole big checklist of things that they evaluated on my vehicle that I did not authorize I did not request. So a little or almost 2 hours later, from the time they took my vehicle back I was called out, to pay my bill. I was charged for two hours of labor $230, The total bill was just shy of $400. I get my vehicle serviced elsewhere, I did not buy it in the state of Virginia. I thought it just might be easier to go to the Subaru dealership to know which sensor needed to be replaced. I should’ve known better. I know service underwriters are sales people. I didn’t need the checklist done on my vehicle, I did not need to see two videos of what was being done to my vehicle. I asked several Times to have the sensor replaced that was the goal of what I came there. I was asked if this was my first time here and I said yes. Now I can say it was my first and last time at that dealership. Being treated like that for just a simple item by the service department, is a good indicator of how you would be treated by the sales department if you wanted to buy a new vehicle. Times are hard for everyone, And I feel bad for people that go in there thinking you’re getting treated respectfully, Honestly. If my vehicle were still under warranty, I could see the checklist. But the fact that I specifically reiterated several times that all I wanted fixed was the sensor. Keeping my vehicle for over two hours and charging $230 labor was absolutely ridiculous because it could’ve been a job that could’ve been done in 15 minutes.