Kristal in Parts is extremely knowledgeable, caring and helpful. Thank you!
RK
Randy Kahley
Aug 20, 2025
5.0
Fast and friendly, very informative kept me posted on the work being done.
JN
Joel Nudelman
Aug 4, 2025
5.0
Customer service from the parts end is great. Juan here kept in touch with me and helped solve my problem. I bought a roof rack for my Tacoma online from another state. There were issues with the hardware being incorrect that wasn’t really sheehys fault and more of a manufacturing issue. They took the sacrifice on shipping and extra parts to make sure the right thing was done for my install.
SC
Shawn Cottoms
Jun 18, 2025
5.0
I was initially very concerned because I had to bring the car back 4 times but they were so wonderful and worked with me to get everything taken care of at no cost to me! My extended warranty was able to cover it! They really turned a bad experience into a good ending!!
RH
Rodrigo Hernández
Jun 5, 2025
2.0
Be careful who you trust with your cars.
I'm writing about my experience today at sheehy toyota. So, I came to the service/parts department because when I was doing my own oil change yesterday the oil filter assembly broke. Why did it break? Because this guys put so much torque to it when tightening it, because of that, even having the right tool to remove the filter, the filter itself got broke due the torque required to set it free. I explain this situation to this lady called Chanta and she leaves a lot to be desired in terms of customer service. SHE ALSO CALLED ME SILLY for trying to get the filter replaced under warranty. Thank God she called this guy called Josh to take over for her, he was so nice to me. Shout outs to Josh, that's a customer service as higher as Toyota standards!!!👏👏👏
Even though I had to pay for the part, I'm happy for Josh's interaction, better than dealing with Chanta's attitude.
Frequently Asked Questions About Sheehy Toyota of Fredericksburg Service & Parts Department
What are the operating hours for Sheehy Toyota of Fredericksburg Service & Parts Department on weekdays?
The service & parts department is open Monday through Friday from 7:00 AM to 7:00 PM.
Is Sheehy Toyota of Fredericksburg Service & Parts Department open on Sundays?
No, the department is closed on Sundays.
What are the weekend hours for the Sheehy Toyota of Fredericksburg Service & Parts Department?
On Saturdays, the department is open from 8:00 AM to 6:00 PM.
Where is Sheehy Toyota of Fredericksburg Service & Parts Department located?
It is located at 11295 Patriot Highway, Fredericksburg, VA 22408, USA.
How can I contact Sheehy Toyota of Fredericksburg Service & Parts Department?
You can reach them by phone at +1 540-698-3725.
Where can I find more information about the services offered by Sheehy Toyota of Fredericksburg?
Visit their service center website at https://www.sheehytoyotafredericksburg.com/service-center-fredericksburg-va.
What automotive dealers are located near Sheehy Toyota of Fredericksburg Service & Parts Department?
Nearby automotive dealers include Sheehy Toyota of Fredericksburg, Purvis Ford Inc, Radley Chevrolet, and Grand Automotives.
Are there any food options near Sheehy Toyota of Fredericksburg Service & Parts Department?
Yes, nearby food options include Roma Pizza, Chipotle Mexican Grill, and Baskin-Robbins for pizza, Mexican cuisine, and ice cream respectively.
Can I find pet-related services near Sheehy Toyota of Fredericksburg Service & Parts Department?
Yes, nearby pet services include St Francis Animal Hospital, Peace, Love, and Grooming!, and PetSmart for veterinary care, grooming, and pet supplies.
Are there any financial or insurance services close to Sheehy Toyota of Fredericksburg Service & Parts Department?
Yes, nearby financial and insurance services include Gengler Agency Services for insurance and Allied Cash for installment loans and financial services.