Sheehy Subaru of Fredericksburg

Reviews

• MM

  Maximus1351

  2 days ago
  4.0
  If you have a scheduled appointment for a normal, standard service, they do fine. If you have anything non-standard or requiring extra follow-up with the customer, you need to keep them on task. Once you get them engaged, they are thorough and capable, but don't expect them to reach out to you with updates or let you know a part they ordered has arrived. They are good people who want to help customers, but they are often understaffed and overwhelmed as soon as it gets complicated.
• CT

  Cindy Thomason

  3 days ago
  5.0
  Wow! I can't say enough good things about the service provided by Sheehy, and especially Stephen Kane in the service department. My car was getting serviced due to an accident. Stephen went above and beyond to provide excellent customer service and was very patient while I dealt with insurance stuff. I will definitely bring my car in for regular maintenance. I highly recommended Stephen and Sheehy Subaru for service.
• EH

  Erick Hodge

  Mar 3, 2026
  5.0
  Anthony Urbaez and the Service Team at Sheehy Subaru of Fredericksburg, VA are outstanding! Anthony is professional, communicative, and made the entire service visit easy and stress-free. The team worked efficiently and treated my vehicle with great care. It’s clear they value their customers and take pride in their work. Highly recommend!
• RR

  Rocnroby

  Mar 3, 2026
  1.0
  So I made an appointment online with the closest Subaru dealership to where I live, happened to be Sheehy’s In Fredericksburg. I made the appointment specifically to request to have a sensor light Indicator fixed. TPMI. I was also having an issue with the automatic high low beam, In which ended up being operator error. I got to my appointment a couple minutes afternoon, By the time I got checked in, and told it would be a $95 charge, for them to evaluate which tire was creating the sensor to come on. I reiterated several times that I wanted the sensor repaired, because there was nothing wrong with my tires. it was almost 1230 before they took my car back. Went into a lovely waiting area. About 45 minutes to an hour later, I received a video on my phone. It showed them With the machine hooked up to my car showing me which tire it was that the sensor battery was the issue, also they were showing me that I needed a new battery for my car because it’s not up to standards. 15 to 20 minutes later service writer Came to get me, asked me if I received the video and watched i? I said yes, I did. He proceeded to go over the paperwork, and a checklist of all the things that I needed to pay attention to or to get done on my vehicle, and to tell me everything that they were going to do. I reiterated it again. I just wanted the sensor fixed again. They tried to sell me a battery for my vehicle. I said no proceeded to go down this whole big checklist of things that they evaluated on my vehicle that I did not authorize I did not request. So a little or almost 2 hours later, from the time they took my vehicle back I was called out, to pay my bill. I was charged for two hours of labor $230, The total bill was just shy of $400. I get my vehicle serviced elsewhere, I did not buy it in the state of Virginia. I thought it just might be easier to go to the Subaru dealership to know which sensor needed to be replaced. I should’ve known better. I know service underwriters are sales people. I didn’t need the checklist done on my vehicle, I did not need to see two videos of what was being done to my vehicle. I asked several Times to have the sensor replaced that was the goal of what I came there. I was asked if this was my first time here and I said yes. Now I can say it was my first and last time at that dealership. Being treated like that for just a simple item by the service department, is a good indicator of how you would be treated by the sales department if you wanted to buy a new vehicle. Times are hard for everyone, And I feel bad for people that go in there thinking you’re getting treated respectfully, Honestly. If my vehicle were still under warranty, I could see the checklist. But the fact that I specifically reiterated several times that all I wanted fixed was the sensor. Keeping my vehicle for over two hours and charging $230 labor was absolutely ridiculous because it could’ve been a job that could’ve been done in 15 minutes.
• MJ

  Mary Jones

  Feb 28, 2026
  5.0
  I came into Virginia for a family emergency this past Friday and on the way in from Indiana my parents and I felt something seriously wrong with my Forester. About 2 1/2 hours away I called Sheehy and explained what was going on and how I HAD to leave back home to Indiana on Monday. I was told they were booked up till Monday, but maybe if I just walked in, explained my circumstances they could squeeze me in quickly or at least see what the problem was. At 4:45pm, as soon as we got into town, we went to Sheehy, explained what was happening to Anthony Urbaez, who was very empathetic, and they brought my car in right away and told me they would see what they could do. Turns out I had a completely busted up bushing on my lower control arm, which the foreman brought me back into the garage and showed me while it was up on the lift, this really could be catastrophic at high speeds as you can imagine, and told me that if they had the parts to replace the bushing and the control arm they would do it then and there for me despite thier time crunch that day and despite the fact that they closed at 6pm. They had the parts! In less than an hour they had it all fixed and had me back on the road. I cannot recommend this Subaru Service Department enough and if I could give them more than 5 stars I would in a heartbeat I was literally in tears over thier kindness and compassion not to mention hard work! They are such an amazing team of guys who I am eternally grateful for. Literal life savers to say the least!