Purvis Ford Inc

Reviews

• HP

  Heidi Pearson

  5 days ago
  1.0
  I have had my truck here several times for service. I always experience the same problems. Lack of communication and lack of accountability. You make an appointment, although I don’t know why considering they don’t look at your vehicle until days later. Then unapologetically explain it is because they are short on staff - then they should take less appointments so they can realistically meet basic expectations. You can complain in phone calls and emails, but it won’t matter. Nobody will get back to you or care. Horrible service department.
• RP

  Rick Phillips

  5 days ago
  1.0
  This was the worst, most frustrating experience we have had to date with Purvis and Easy Care warranty. Took our vehicle in because windshield wipers would not turn off. Made an appointment, had a diagnostic done that showed there was something wrong with motor and switch. BUT then determined we had a leak in cooling system. Had to have an inspection from Easy Care because of the amount of repairs. They approved the water pump but not the windshield wipers, apparently they were working just fine. Despite the fact that 5 people in the dealership witnessed the malfunction. This took 15 days! Finally got the car, had it less than 3 hours and wipers started acting up.
• MV

  Marilyn C. Ladysmith, VA

  Mar 8, 2026
  2.0
  We bought our car there & are happy. The reason for 2 stars is because we made a 9am appointment for an oil change. We waited on line for 20 minutes just to check in. We went out to eat, called & were told the car wouldn't be ready because they were busy. We went shopping & then called again & were told they're all going out to lunch & then they'll work on the car We didn't get the car back till 2:30pm. We'll never go there for anything again. We've gone to the Ford dealership in Richmond & we were in & out quickly. It's a further drive for us, but so worth it.
• RF

  Richard Fuerst

  Mar 6, 2026
  1.0
  I went in with a coupon for the seasonal package Purvis sent me for my 2024 F250. (Oil change, new wiper blades, air filter, rotate tires, check fluids). I dropped off at 9am - I tried calling at 4pm since I hadn’t heard from them. I was on the phone for 35 minutes and I never received an answer. It took 35 minutes because the phone system sent me to a voicemail twice, when I did get to the service department it took the person 15 minutes to find out the status which was she didn’t know. I received a call 15 minutes later, it was ready. When I arrived I stood there as 3 employees did other things, finally I asked how do I pick up my truck? Then, the cashier found my invoice and it was $60 more than the coupon they had sent me, which they lowered almost to the coupon price. When I looked over my truck they had rotated tires on one side and not the other, so I had to leave it over night and my wife and I had to drive the 20 miles home and back again the next day. I’m hoping the oil, filter and everything else was done. I don’t go to dealers often because there is almost always some sort of problem like I experienced this time. I don’t trust them to do quality work, they waste my time (not calling with an update, poor phone service (35 minutes to find out nothing about the status of my truck,) standing in the lobby and having to ask how to pick up my truck and they are expensive. I live in Stafford but bought in Williamsburg and will service myself or go to a non-dealer service shop. I would prefer to have a local Ford dealer where I could get a good price on a vehicle and have good service at a reasonable cost but Purvis Ford has not shown they can deliver. I have another brand of vehicle that I always buy and service in Stafford / Fredericksburg with no problems.
• PL

  Patrick LeBlanc

  Feb 26, 2026
  1.0
  It’s almost comical, how awful their service dept has become. Granted I have not had a great experience ever since dealing with these people. Save the frustration and get your work done somewhere else. Took my bronco to get the windshield wiper tank fixed and talk about an error msg on the dash about power steering lose. Already knew the wouldn’t look into the power steering issue because it was just a “msg on the dash” and that’s their answer most of the time. The problem with the washer tank( you fill it in the morning and it’s evening it’s empty) was something they could actually see and put their hands on. After over a week at the dealership because they are so backed up. I got a call that everything was fixed. Couldn’t find the power steering issue, and the washer tank was “all set” When I got there I was told that everything was fine and they did an oil change and tire rotation. I get in the car and test the wipers and no spray. Drive it back in to the drop off and pop the hood to look and there’s fluid in the tank but motor isn’t making any sound. Also there is oil all over the inside front of the engine compartment. That had to of been a fun spill in the garage when you were filling the oil. I was given a paper towel to wipe it off while someone went to get the tech that worked on my truck . 😑 The tech came out and no lie wanted to know why I was frustrated. I said my trucks been here almost two weeks and it’s not fixed and just dirty. And I’m the one cleaning it. He said he fixed the problem in the ticket so I don’t know what ticket he was reading. I asked how long it would take to fix the truck and he didn’t know, and that “ if I wanted him to actually fix it I would have to leave it.” Since he would have to “do some stuff”. I left it there again and got a call a few days later it was done. Guess what… no spray. I drove it home and called a different dealer. And extra credit. The lid for the fuse box was off and rattle around the engine compartment the whole way home. Took it to a different dealer in the area. They fixed it in one day.

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