Purvis Ford Inc

Reviews

• CM

  Chris Miles

  6 days ago
  5.0
  Recently purchased a new Bronco from Purvis Ford. The trade-in appraisal was quick and hassle free. Vehicle pricing and negotiation was straight forward, our salesman and the manager ensured we found and best utilised available Ford incentives and discounts. Our salesmans Andrews went above and beyond to answer all feature questions, trims, and options. He quickly demonstrated the equipped features of the vehicle during our test drive. We were pleased to see that there were not any high pressure sales techniques that you may see at other dealerships. All pricing was straight forward so that we were able to make an informed decision on our purchase. The finance department provided additional warranty and maintenance options available and took the time to help us make informed decisions without making us feel pressured to buy. The overall experience was relaxed with ample information provided to make the best purchase decision for our family. Thank you for a great buying experience Purvis! A++
• JS

  Joe Sferrella

  6 days ago
  5.0
  Fantastic dealership. Great selection of vehicles to choose from and very knowledgable sales person to help my understand different trims and options. Everyone treats you very well and always ready to help you.
• NG

  Nathaniel Guzman

  Nov 14, 2025
  1.0
  I was told that it’s cheaper if my check engine light is not on. Which it wasn’t. But there was something causing a misfire. Then i get a call that it might be either the spark plug , coil or injector causing the issue. That they can’t really tell because the check engine light is not on. Smdh if the check engine light was on i would see the issue and fix it myself. Paid 200 the get the wrong result. Had the injector replaced and still have the issue.
• AC

  Angelo Carmina

  Nov 12, 2025
  2.0
  I made an appointment 2 weeks in advance to have work done in my Bronco Sport to replace a rear seatbelt sensor. They had the car from 11:30 until 6:00 on Tuesday 11/11 and did not complete the work for the 3rd time. Very poor customer service and we are not happy with this outcome. Now we will have to bring back again. Will this happen again?
• TH

  Tiffany Holmes

  Oct 29, 2025
  1.0
  Yesterday, October 28, was my second visit to this dealership, and once again I left disappointed. We scheduled this appointment two weeks in advance for a simple oil change and tire rotation. When booking, we clearly stated both the 9:00 a.m. drop-off time and that the vehicle needed to be finished by 2:00 p.m. At 2:00 p.m., the vehicle was not ready. I was told to return in 30 minutes, but when I came back it still wasn’t finished. The vehicle was not ready until 3:30 p.m., an hour and a half past the requested time, and no one proactively notified me of the delay. I had to make two trips back to the dealership before anyone shared an update. The service department also lacks basic customer service. When you walk in, there is no greeting, no direction, and no sense of ownership from staff. No one welcomes you or lets you know where to go or who will be helping you. The environment does not feel organized or customer-focused. This is not my first poor experience here. My first visit over the summer had similar issues, the work was completed later than promised, and I had to vacuum and clean my own vehicle afterward due to residue left behind from the repair. After two visits with the same pattern of delays, lack of communication, and poor quality of service, I won’t be returning. Save your money, and more importantly, your time, by going somewhere else.

Frequently Asked Questions About Purvis Ford Inc