Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Grace, Keith, and Joel.
Efficiency
Many reviews highlighted the quick service, with several customers noting that their issues were resolved in under an hour.
Trustworthiness
Several customers appreciated the honesty of the service, stating that they were not upsold unnecessary services and felt confident in the recommendations provided.
Cleanliness
The facility was noted to be clean, with a comfortable waiting area, contributing to a positive customer experience.
Mixed Experiences
While many reviews were positive, some customers reported concerns about upselling tactics and dissatisfaction with specific service incidents.
MD
Michael Dilling
3 days ago
5.0
Employee Grace was fantastic. She did a great job getting my truck inspected quickly and provided timely service.
CM
Christin Mullins
4 days ago
5.0
Grace was super amazing and helpful with dropping my car off to get serviced. Very friendly
SG
Stan Grigsby
Jan 3, 2026
5.0
The service was thorough and everyone was friendly and helpful. The service manager explained everything in detail.
SS
Shane
Dec 19, 2025
1.0
(Long review) This Goodyear seems to have more motivation to upsale customers through predatory sales tactics than any other mechanic I've been to. To begin with prior to my own experience my girlfriend had gone there for an oil change/tire rotation where they waited 20 minutes after we left to try and upscale her on services she didn't need. Despite this I took my vehicle there for the same thing due to convenience. Again they called later and this time try to upsale me to doing a tie rod replacement (front inner and outer) along with a brake service saying the tie rods and brakes would fail inspection. When I declined due to the price (around $1100) the guy on the phone began saying "I'm not trying to sell you on anything but the tie rods are so bad they could give out at any time, you could flip your car and maybe cause the death of someone else or even yourself". After hearing this something felt off, so I called another mechanic who quoted me a much lower price then called Goodyear back and told them just complete the oil change and I will take it back to get it done somewhere cheaper. After the mechanic looked it over they determined the tie rods were in good enough shape to last for quite some time with regular driving and that the brake pads weren't that bad just the rotors need replaced. They also took it to another mechanic to get another set of eyes on it where it passed a state inspection no problem (after the brakes/rotors were replaced) saving me hundreds of dollars for unnecessary work. If you use this Goodyear proceed with extreme caution with any addition repairs.
NR
Nia Raiford
Dec 17, 2025
5.0
I had a lovely experience here, I left actually understanding what the issue and solution was with my car.A team member named Grace was very helpful throughout my entire experience giving me insight on the issues and useful advice while also not trying to break my bank, i really appreciated that and I would 100% recommend
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire sales and automotive repair, including oil changes and repairs by certified mechanics.
What are the operating hours of Goodyear Auto Service?
Goodyear Auto Service is open Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 5:00 PM.
Is Goodyear Auto Service open on holidays?
Goodyear Auto Service is closed on some holidays like January 1, April 20, and December 25, but open with reduced hours on holidays like July 4 and December 24 from 8:00 AM to 5:00 PM.
Where is Goodyear Auto Service located?
Goodyear Auto Service is located at 9631 Patriot Hwy, Fredericksburg, VA 22407-9407, USA.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Goodyear Auto Service offer in-store pickup?
Yes, Goodyear Auto Service offers in-store pickup for certain services and products.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
Can I make an appointment online for services at Goodyear Auto Service?
Yes, appointments can be made online at their website through the reservation URL.
What nearby restaurants can I visit before or after my service at Goodyear Auto Service?
Nearby you can find popular food options like Taco Bell, Pollo Campero, Mexico Palace, Mimi's Cafe, and HCK Hot Chicken.
Are there any nearby places where I can get a coffee while my car is being serviced?
Yes, Starbucks, a coffee shop and restaurant, is nearby, making it convenient to grab a coffee during your visit.
What nearby services are available for vehicle care besides Goodyear Auto Service?
Firestone Complete Auto Care and Sam's Xpress Car Wash are nearby for additional auto repair and car wash services.