AutoZone Auto Parts

Reviews

• AA

  Arlinda Anderson

  Jan 21, 2026
  5.0
  Travis is very knowledgeable and was very willing to help with the installation of my battery.
• DP

  Delphia Porter

  Oct 30, 2025
  5.0
  Had to get a new battery late Sat night and went in Auto Zone..immediately greeted with a smile from Ashley C and Kyle. I was in and out in 15 minutes. They both went the extra mile and answered all of my questions with good suggestions too. More than 5 stars for Ashley C and Kyle!! WOOOO HOOOO!!! Superb customer service!
• SS

  Stephen Saunders

  Oct 13, 2025
  5.0
  Went into Autozone in Franklin today (a Automotive Parts store) not a "Automotive Shop" and had a problem with my battery.. not only was i greeted with love from all the staff at the door but Phyllis Warden the store manager answered my question quickly and helped me figure out what to do within less than a minute.. very knowledgeable staff.. all the staff tried to be more than helpful when I was there "asking to carry stuff for me" and "making sure i was taken care of" ... this place makes me feel like this work environment has a great culture.. you dont find that in many "parts stores" I'll be going back!
• LB

  Lanette Bent

  Sep 30, 2025
  5.0
  Just wanted to make a comment that I have always received stellar service from staff at the Franklin VA location. But I would just like to add that I go there with realization that this is an auto parts store. They are no trained mechanics that are employed there, and that I do not nor would I allow them to perform any "repair" on my vehicle. Not only for my peace of mind with it not being done by a licensed mechanic, but for any vehicle warranty I may carry. Each encounter with staff has always been professional and courteous. Thank you!
• JB

  Joel Bradshaw

  Feb 11, 2024
  5.0
  The employees are very helpful.

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