AutoZone Auto Parts

Reviews

• DP

  Delphia Porter

  Oct 30, 2025
  5.0
  Had to get a new battery late Sat night and went in Auto Zone..immediately greeted with a smile from Ashley C and Kyle. I was in and out in 15 minutes. They both went the extra mile and answered all of my questions with good suggestions too. More than 5 stars for Ashley C and Kyle!! WOOOO HOOOO!!! Superb customer service!
• SS

  Stephen Saunders

  Oct 13, 2025
  5.0
  Went into Autozone in Franklin today (a Automotive Parts store) not a "Automotive Shop" and had a problem with my battery.. not only was i greeted with love from all the staff at the door but Phyllis Warden the store manager answered my question quickly and helped me figure out what to do within less than a minute.. very knowledgeable staff.. all the staff tried to be more than helpful when I was there "asking to carry stuff for me" and "making sure i was taken care of" ... this place makes me feel like this work environment has a great culture.. you dont find that in many "parts stores" I'll be going back!
• LB

  Lanette Bent

  Sep 30, 2025
  5.0
  Just wanted to make a comment that I have always received stellar service from staff at the Franklin VA location. But I would just like to add that I go there with realization that this is an auto parts store. They are no trained mechanics that are employed there, and that I do not nor would I allow them to perform any "repair" on my vehicle. Not only for my peace of mind with it not being done by a licensed mechanic, but for any vehicle warranty I may carry. Each encounter with staff has always been professional and courteous. Thank you!
• NN

  Nancy

  Aug 28, 2025
  5.0
  I forgot my receipt and Phyllis
• CC

  Calvin Carter

  Aug 13, 2025
  1.0
  I've never seen a place of workers that didn't want to do the work they were supposed to do. There was excuses for EVERYTHING! The store manager/customer satisfaction/parts experts Phyllis Warren had the worst attitude and is extremely disrespectful. When he colleague suggested assistance to complete the task she's supposed to she responded, "I'm not going to need that because I'm not lifting anything." Refused to lift the hood, refused to remove the parts she disconnected from the car, refused to run the proper tests. What should have only taken one hour, took half the day. She refused to call me to give me the updated status, I had to keep calling in to check. I'm all honesty, I don't believe the job was even done correctly. I ended up purchasing new pay to replace. I was told, "we can't put it in because we aren't sure if we can reach the spot or goes in." I told them and pointed and to the manager she took it out. Then I was told well it's only 3 of us here and it will take a while to get to because we have a lot of customers, which I've never seen for than 3ppl working there at a time and there were 5 of them behind the counter in uniforms. I said I'll wait. They them asked "next customer", no one answered because I was the only customer left that needed help. Then to top it off was upset and got nasty with their colleague because they had to replace the part removed. Just horrible all around. The two guys from the night before we're way more professional and helpful. It was only two of them working at the time I came in and it was 5 customers.

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