Zips Car Wash

Reviews

• AF

  Allen Franklin

  Dec 18, 2025
  3.0
  I pay for a membership but they always have the “member lane” coned off so you’ve got to wait in line as the employee sits there signing up every single car for a new membership. I waited in line for almost 25 minutes the other day because of it and you’re unable to back out or exit the line.
• DM

  Daniel McLaughlin

  Dec 16, 2025
  1.0
  Absolutely the worst car wash location in town. Typically have to wait a while on the staff to guide you into the wash. The staff look like they hate working there and put in as little effort as possible. Rarely do they prewash my car. Majority of the time brushes or water jets are not functioning properly. I’ve seen occasions where half the vacuums weren’t working. The last time I washed my car there it was still covered with salt from the roads and looked like nothing had been done. I took it to the Zips on Wards Rd, and it actually looked like it had been washed.
• TM

  T.J. Martin

  Dec 12, 2025
  1.0
  We had a membership at Zips for a while and we found that most of the locations weren’t consistent with the pre-wash and the vacuums were always broken. The towels were always wet as well. We switched to another car wash that we are happy with, but today I was nearby on Forest Rd and stopped in Zips to buy one wash. Just wanted a basic wash ($10) and as I was paying the girl ran out and told me wait, there’s someone coming to help (I was thinking maybe bringing a coupon or something). He came out and told me that they were not offering anymore basic washes for today, the only two options were $25 and up per wash. I told him no thanks I’m not looking to spend that much on one wash, he said: “Ok, you can back out of the line, I can’t open the gate for you to pull through”. So I smiled, then backed out (had to wait on the person behind me to do the same so that I could get out). THIS IS THE WORST CAR WASH COMPANY IN AMERICA!!! AVOID IT AT ALL COSTS!!!!! I’ll never be back.
• HB

  Harrison Bailey

  Nov 22, 2025
  1.0
  I've been with zips for some time now and I've never had to argue with staff but this girl (Jessica) denied us our wash and shut the gate on us around 6:35 pm saying there closed. I know that's a lie because the guy at the pay area looked up our sticker and let us in but she denied us access to the tunnel.😢 We just wanted a clean car before we went on vacation and I had to go buy a car wash at another location. We decided to cancel our fleet
• JJ

  John Jacobs

  Oct 31, 2025
  1.0
  I have typically had a good experience with this carwash until today. There is an issue with their payment screens that does not allow self-service, so an attendant has to do everything for you. The attendant I had was on a call using speaker phone. He was talking to a friend while trying to ask me which wash I wanted. He was trying to talk to both of us at the same time and it was not working. I finally asked him to please focus for a minute so I could move on and get the wash done. He became visibly angry with me, wandered off for about a minute to end his call before coming back to deal with me. Once he returned, he was aggressive in asking me questions and thumping on the touch screen. Once that unpleasant experience was over, I finally got to pull forward to begin the wash. There was no one there to usher me into the washing facility as there typically is. I sat parked at the entrance to the facility for about three minutes before finally honking my horn. After I honked a man emerged and ushered me in. When I got to the end of the wash the sign with the red and green lights that let’s you know to pull out was not working. No green light ever came on so I just pulled out and left. Not sure if they had a manager on duty today but if they did, they may want to make sure the manager knows how to manage people and how to report broken equipment. Lots of carwash options in Forest now. I will be going elsewhere from now on.

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