Valvoline Instant Oil Change

Reviews

• TR

  Theresee Rosenthal

  Apr 3, 2026
  5.0
  Easy peasy! Marlon and Amir were very courteous, quick, and thorough. In about 20 min they changed my oil, replaced my burnt out brake light, and changed my filters. They showed me everything they were doing ahead of time to get my approval, and also let me know I was due for a state inspection. I will definitely be back,
• JH

  June Hagans

  Mar 26, 2026
  5.0
  I received great customer service from jermaine, marlin and roberto roberto next time.I saw sunni, so you're gonna be also due for that radiator flush off by your mouth.Okay okay thank you
• SM

  Sebastian Miles

  Mar 23, 2026
  5.0
  The Falls Church Team gave my wife and I phenomenal service. The Asst. Mgr Roberto greeted us and listened to everything that was a concern to us. He had Marlon do the radiator flush, Taylor and the Mgr. Alex did our tire rotation, and Taylor also did a fuel injection cleaning. Roberto explained everything that was needed and being serviced in great detail, and Taylor explained what we needed to do on our end for preventative maintenance. This team demonstrated the upmost professionalism, courtesy, and efficiency to my wife and I. Valvoline as a whole has always made us feel valued and appreciated as loyal customers. We appreciate Valvoline just as much. Kudos to the Falls Church Team!!!!!
• GQ

  Greyson Quigley

  Mar 19, 2026
  5.0
  This location is amazing. Marlin, David, Roberto, and Luis did a stellar job making sure everything was replaced and updated on my car. They went the extra mile and broke down exactly what I needed to replace and why and were very professional, kind, and efficient. Couldn’t ask for a better experience!
• PS

  Philip Jeffers, Sr.

  Mar 19, 2026
  5.0
  I want to give a big shout-out to the Valvline Service Team: CSR: Marion, Topside: David, and Bottomside: Luis. This branch, Baa0043 — Falls Church, is a hidden gem. If you want top-notch service, this is the spot. I got my oil change maybe an hour before they were going to close and noticed by far this is the cleanest facility that I have attended, ok, they're a year old, but still, they were so clean, the instruments they use were literally sparkling, no really! Then, when I arrived, they were pumped like they were happy to see me. Marion wasn't a salesman; he shared his expertise and pictures of my car, from under the hood to within my cabin. I have gone to other stores that say they have checked the vitals of your car. Still, I watch them check nothing other than what's on the screen, and you are paying for this! But these guys were making me feel like I was a VIP. And they get top-of-the-line customer service because I had my radiator fluid replaced by them. There were a couple of challenges with getting my heat back. David explained that there was air in my system that was not circulating through the radiator (coolant) all the way through, so my heat was blowing out cold air. David said,” Look, I know you have been here for a while. Still, I want to rerun the entire process from start to finish to make sure that while you're here, it is working.” He made me feel confident that he had my best interests at heart, that he cared about his job and about representing his company well, and that is what happened. After going through the entire process again, we troublshooted the issue, and my car started pumping out heat. I live in MD, but it's one of those situations that makes you wanna travel to get the best, most reliable service!! I applaud this location and know I will be coming back! This group persevered and collaborated on my car, and I want to say I have a 2011 vehicle, but on my drive home, it felt like a NEW car. Thank you, team BA0043—Falls Church

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