Mr. Tire Auto Service Centers

Reviews

• CS

  Chelsea Sera

  Nov 13, 2025
  5.0
  I had an outstanding experience at Mr. Tire in Falls Church, VA after a tire unexpectedly blew out on me. Muhammad was exceptional from the moment I arrived. He didn’t just handle the repair — he genuinely took ownership of the entire situation in a way that’s rare to see in automotive service. He was thorough, patient, and incredibly knowledgeable, explaining exactly what happened with my tire, what my options were, and what he recommended based on safety and long-term value. He checked for additional damage, made sure my other tires were properly balanced and inflated, and ensured everything was safe before I drove off. What impressed me the most was that he worked with a level of care that makes you feel like you’re more than just another customer. He got me in almost immediately, kept me updated, and had my car ready much faster than I expected. His professionalism, honesty, and attention to detail turned a stressful situation into a smooth and reassuring experience. It’s clear that Muhammad truly cares about people, not just cars. He treated my situation with urgency and respect, and his customer service was genuinely above and beyond the call of duty. I left feeling confident, well taken care of, and not overcharged — something that’s increasingly hard to find in auto repair. I highly recommend this location, and I especially want to commend Muhammad for delivering the kind of service that sets a new standard.
• RB

  Ryan Balkissoon

  Nov 8, 2025
  1.0
  They tried to sell my brother tires after an alignment job claiming his car sits uneven as one side's tire tread is lower than the other and causing a misalignment. Besides that outrageous statement, his tire tread is fine. These guys are crooks and will try to take advantage of people if they think they don't know any better!! Be cautious if you come
• DT

  Danny Tilman

  Oct 27, 2025
  4.0
  I had new tires put on and an alignment done in March of this year. Unfortunately, my alignment started to go out in October from wear and tear. I set up an appt to have the alignment checked. Upon my arrival I came to learn that the appt was never put into the schedule. The machine was already being used and I was told that it would be a few hours before my car could be checked. I went ahead and set up an appt for the next day and had to come back. Everything was completed to my expectation but I couldn’t agree with the cost. It was originally going to cost upwards of $150. I asked if any kind of discount could be applied and I received a $15 discount. I didn’t think this was a fair discount for the following reasons: 1. My original appt was not honored and I had to make a 2nd trip. 2. I had missed the warranty on my original alignment by 1 month. 3. The alignment overall was not terrible, and only the front wheels needed an adjustment.
• PB

  Peter Boynton

  Oct 17, 2025
  3.0
  OK installation of new tires and alignment, but someone left greasy smudges on front doors and door handles. Also, the front desk person was busy chatting with someone else behind the counter when my completed ticket was placed on the counter. I waited about 5 min for him to finish, but, when he continued talking, I finally had to call his attention to it.
• MT

  Mike T

  Oct 10, 2025
  3.0
  Update (3 weeks later): Increased review from 2 Stars to 3 Stars. Based on the Owner's reply, I reached out as directed and the corporate customer service department was very responsive. They opened an insurance claim to cover the cost of repairing the damage. I am very pleased that they addressed the issue so promptly, but I wish I didn't have to go through all of this hassle. It required numerous calls/texts to file the insurance claim (thru their insurance), getting an estimate (on my time), getting the repair (on my time), etc. They tried to make it right, which I appreciate, but it was a big effort on my part that should have been avoided. Original Post: Staff were very polite and professional, but either their tire changing machine or impact wrench scarred up both wheels that they installed my new tire on (damage was in a clearly symmetrical pattern around the entire center/all lugs of both wheels they worked on).

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