Mr. Tire Auto Service Centers

Reviews

• BB

  BL

  Jan 4, 2026
  5.0
  Had a nail in one of my tires and was able to get it patched quickly. Thanks for taking care of it with such short notice (couple hrs after I called) and providing excellent customer service!
• TD

  Tony Destro

  Dec 31, 2025
  1.0
  Terrible location and business. Incompetent, as well as rude , disrespectful and almost violent. Management threatened to call the police because they were refusing to put on a tire that was the correct spec tire for my bmw, do not waste your time here. They also conspire to up charge customers
• RH

  Rock Harper

  Dec 30, 2025
  1.0
  I have a food truck and the tire went flat. Because it’s a larger vehicle, not every shop can service it. I ended up on Mr. Tire’s website. I was connected to someone when I clicked “make an appointment”. The person said that I could make an appointment at Mr. Tire Falls Church and they did that for me, knowing that I had a step van. They also said that they didn’t have the tire in stock but could order it for Monday. Because the front passenger tire is flat, it can’t be driven and needed to be towed. Conveniently, they scheduled the towing service for me as well, which costed me $230 to go a couple of miles. When I get to the shop, as soon as I walked in the door, I was told immediately that my vehicle couldn't be serviced. The tow truck driver hadn't put the vehicle down where he was instructed by the service to do so (across the street in their lot). The guy behind the desk was extremely rude and dismissive. Honestly confused why I ended up here, I explained to him that I came here because your website and your service center sent me here. On the site and with the agent, I told them the make model and details of the truck. I got through each level so of course I would assume that they could service my flat tire. No such luck, this dude blamed it on the "call center on the website" and said it wasn't his problem. I asked what the call center mistake had to do with me and he angrily said "buddy, it's not my problem, you have to get your vehicle out of here!" He was pointing and raising his voice at me and in turn did the same. I was stuck with a $230 bill, and looking at a round trip back to the parking space with no new tire. This guy said if I didn't get out, that he would throw me out. I told that I wish he would try. It was at this point this person called the police as if they are his personal security guards. Yes, I am in a tire shop and the cops are being called because I am trying to figure out a resolution to the mistake that Mr. Tire made. Mistakes happen, but his dismissive attitude was unacceptable and just plain rude. While we were waiting on the fuzz, I called Mr. Tire. They apologized profusely that this happened and connected me with another store. The manager at this store was instantly helpful and said "Unfortunately, we can't service that size vehicle here." he went on to volunteer the following information: "there are only two service centers near here that can take that vehicle." And THEN he, a Mr. Tire center employee, gave me the phone number of the two centers that can take my truck. The tow truck, still standing there, knew where the place was and said he would take it there, for another $50 of course. I should have gotten the guy's name at that place, and I will try to figure out who they connected me with, because he was very helpful in the face of a mistake. Great service, unlike this place. In any event, while I waited on the phone with the new place two officers show up, I had already left the office and I had no intention of staying in this guy's place longer than it took for a resolution. I explained to them my perspective and experience, they seemed annoyed that this rose to the level of them being called, and they left. Taxpayers money NOT well spent because this guy can't handle his business properly. Lesson learned about my truck and these call centers, so I can't rely on a call center without speaking directly with a branch. Mr. Tire corporate should fix this issue to avoid this in the future. I can't tell you how shocking and disgusting it was to have the police called on you when visiting a tire center, trying to fix a flat. I will never visit this branch again and I don't suggest you do either.
• AL

  Athena Le

  Dec 7, 2025
  5.0
  I was so lucky that I was in this area when I found the nail in my tire. The people were so nice and went above and beyond to replace my tire since the area the nail punctured couldn’t be patched. 10/10 service!!
• LG

  Luis Goity

  Dec 6, 2025
  1.0
  Showed up for an appointment made online 1 week prior for 4 new tires. They hadn’t ordered the tires yet. Went elsewhere.

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