Advance Auto Parts

Reviews

• KD

  Kristine Dove

  Feb 6, 2026
  5.0
  I dropped by to buy new wiper blades after they were pulled off in a car wash. They had the wiper blades I needed and an employee came outside and attached them to my car, such great service!
• ES

  Edrees Saljuki

  Feb 5, 2026
  1.0
  I'm extremely disappointed with my recent experience at Advanced Auto Parts and their inflexible return policy. A couple of weeks ago, I purchased a 4 Way Tire Iron Wrench when my car was stranded with a flat tire. Unfortunately, when I attempted to use it, the wrench wasn't long enough to provide adequate leverage to loosen the lug nuts. As a result, I had no choice but to have my vehicle towed to a service center, which cost me additional money and time. Today, I returned to the store to get a refund for a product that simply didn't work for its intended purpose. The staff at the counter refused to accept the return, stating that because the tool had been used, they couldn't take it back. I explained that I had only tried using it once to discover it was inadequate for the job, but they were unwilling to make an exception. Instead, they only offered me the option to exchange it for something else in the store. I find this policy unreasonable. How can you determine if a tool works without actually using it? The whole point of buying emergency roadside equipment is to have it work when you need it most. This product failed to do its job, yet I'm stuck with it or forced to exchange for merchandise I may not need. I've never encountered this type of inflexible return policy at any other auto parts store. This experience has completely eroded my trust in Advanced Auto Parts, and I will be taking my business elsewhere in the future. I do not recommend shopping here if you value customer service and reasonable return policies.
• DB

  Danielle Bennett

  Dec 29, 2025
  2.0
  Went in to ask about a battery being in stock and if they would be able to replace it for me. The young man behind the counter immediately looked annoyed and bothered. He said he was the only one there, which is understandable that he may have been overwhelmed, but I think basic customer service goes a long way. If he would have just relayed that information in a professional way I would have just come back at 4pm to purchase the battery when they had more staff, but I would rather not have someone who looks annoyed touching my car. I just asked a question and was very polite. How am I supposed to know they were short staffed?
• A

  Зафарджон Ботуров

  Dec 12, 2025
  1.0
  I visited the Advance Auto Parts at 8111 Lee Hwy, Falls Church, VA 22042 and had a very disappointing experience. I came in politely asking for help replacing a battery that’s easily accessible in the trunk. Despite explaining that everything was cleared and ready, the employee appeared visibly unmotivated and uninterested in helping. His attitude was dismissive and unprofessional, and he refused to even take a look before saying they don’t do trunk installations. I left without any assistance. This location seriously needs better customer service training — I do not recommend coming here for battery replacement.
• ML

  Marcia Lazarinos

  Dec 2, 2025
  1.0
  I call the store before making a pruchase for a new battery. I asked if they could install it for me. Also I asked if I would get any money back since they would keep the old battery when all was done. The person in the phone said yes. So this was the reason why I bought it here. Also since was cyber Monday I thought I would get the discount online of the 20% blah blah. But of course I didn't. I bought it anyways since my battery need it to be changed and I didn't have time to wait. When I got to the store I asked about the battery and the exchange and get money back for the old one. Oh surprise if your battery has too much corrosion they won't. I was like fine so I had someone to change it for me. What about the money back for the exchange of the battery. Sure no problem just bring back the old battery. Fine I came the next day and oh surprise. The system is not working in this side let's move to the other computer. Sure, then oh no I won't be able to give you the money back. Because you were not charge the core value. Blah blah blah. Do not mislead people. If you are not able to do what you promise before making the purchase in your store. I should have gone to Autozone. But of course because is closer to my house that's why I chose this store. No worries. Learn my lesson Never again. Of course I left the stupid old battery, because I won't be carrying with me back and forth and keep wasting people's time.

Frequently Asked Questions About Advance Auto Parts