Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 11001 Main St in Fairfax offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
3.3
212 reviews
5 stars
96
4 stars
25
3 stars
13
2 stars
11
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness of staff like Ahmed and Sebastian, many others reported rude and unprofessional behavior from the management, particularly from Ahmed.
Product Knowledge
Several customers noted that staff members were knowledgeable and helpful, but there were also complaints about employees being dismissive or lacking understanding of products.
Store Management
The general manager, Ahmed, received numerous negative reviews for his rude demeanor and poor customer service, leading to a significant number of customers expressing their intention to avoid this location.
Service Efficiency
While some customers experienced quick and efficient service, others reported long wait times and disorganized service, particularly during busy periods.
Overall Experience
The store has a mix of positive and negative experiences, with some customers expressing loyalty due to good service, while others vowed never to return due to poor interactions.
- SOShaila OutlawNov 7, 20255.0Needed a new car battery and Darren at store #7308 was so kind and helpful! He helped me figure out what kind of battery and wiper blades I needed and installed them both for me. I’m so grateful and will be returning for future needs!
- KCKemal Loeis ChasvaNov 2, 20255.0Had the greatest experience as a customer on this Sunday Morning. Darrin was unfortunately working alone while his colleague was AWOL and he was able to help me test my old battery, and replace it with a new one that he recommended. He was also able to help other paying customers and went back and forth with helping get my battery replaced. He even helped replace a broken terminal. He went far and beyond for a car-illiterate person such as myself. Darrin, you deserve a raise brotha. Thank you for your help. If you come in this store, and you get Darrin as an associate, you’re in for a wonderful customer service experience.
- MTMichael TembrinaOct 16, 20251.0Avoid this store and go to the one down the street across from the Harley Davidson or better yet go to the AutoZone across the street next to the Wells Fargo. In brief, the general manager (I believe his name tag said Ahmed) was rude, condensing, and a poor listener. I went into the store to return two items (headlamp bulb and rear windshield wiper). Both were the wrong items for my Kia Sorento (which were poorly recommended to me by other cashiers earlier in the day and were the wrong parts for my model and year). When I attempted to explain to the general manager why each part was wrong, the general manager did not listen, interrupted me, and made me feel that I did not understand how to install the part or configure the connector piece. He seemed tired and annoyed. He’s the type of person who should no longer be running a store since he has lost any sense of good customer service, and is probably to old to handle the day-to-day life of running a local car parts store. In fact, there were 4 other people in the store at the time (one was also a return that seems to be a bit contentious). I will be calling customer support to report this example of unprofessionalism, rudeness, and lack of good will. I will never enter into the store again. I will take my business to the other Advance Auto Parts down the street, or better yet go to AutoZone where I have never had a problem.
- EPEverett PhoenixOct 12, 20255.0Kind and helpful service. Thank you, Jonathan
- IDIvan DeryabinSep 28, 20251.0The "general manager" named Ahmed is a model of incompetence and unprofessionalism. When I bought tools from this store, he mistakenly linked my purchase to another customer's account. When I tried to return some tools a couple of days later at another store, I was denied because this customer had made a lot of returns previously. When I went to this store on September 22nd to resolve the issue, Ahmed demonstrated that he was an incompetent listener, constantly interrupting, rolling his eyes, waving his arms, and generally showing how tired he was of me. Finally, after half an hour of this theatrics, he gave me a refund receipt, but when I got home and opened online banking, I saw that the money had initially been refunded to my card, but then the same amount had been debited. In other words, Ahmed simply took my tools, took the original receipt, and didn't refund me. I came back to the store, but Ahmed refused to help me, saying he was very busy and that I was annoying him. He said I should come back later, maybe tomorrow, maybe later and that he didn't want to do anything else for me today cause he have another clients etc. I called customer support, explained what happened, they gave me a case number and promised to call me back. The next day, someone from the store, probably Ahmed, called me and said I could come in any day to finish the process. I came today, but the weekend manager said he couldn't help and asked me to come back tomorrow. I don't understand why I have to waste my time on endless trips to this wonderful store.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of products does Advance Auto Parts in Fairfax offer?
Advance Auto Parts offers automotive aftermarket products including car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits.
Does Advance Auto Parts provide free installation services?
Yes, free installation is provided on batteries and windshield wipers with purchase. Battery testing and installation are available at most locations.
Can Advance Auto Parts recycle used motor oil and batteries?
Yes, Advance Auto Parts will recycle your used motor oil and batteries for free, with some exclusions.
Does Advance Auto Parts test car batteries and engine codes?
Yes, they offer free battery testing and free engine code scanning services.
What payment options are accepted at the Fairfax Advance Auto Parts?
They accept American Express, cash, check, Discover, Mastercard, and Visa.
Are there any discounts available at Advance Auto Parts?
Advance Auto Parts offers a 10% military discount for active duty and veteran service members.
What are the store hours for Advance Auto Parts at 11001 Main St, Fairfax?
The store is open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
Is curbside pickup available at this Advance Auto Parts location?
Yes, curbside pickup is available at this store.
What nearby places can I visit before or after shopping at Advance Auto Parts?
You can visit nearby locations such as Fairfax Junction shopping center, Pearle Vision for eyewear, ALDI USA for groceries, or relax at Planet Fitness gym located close to the store.
How can nearby places help me plan my visit to Advance Auto Parts?
Nearby places like Fairfax Junction shopping center and other retail stores offer opportunities for additional shopping or services, while Pearle Vision and ALDI USA are convenient for errands before or after your auto parts shopping.