Need a rental car in Dumfries, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dumfries location today.
Many customers praised the friendly and professional service provided by the staff, highlighting their willingness to accommodate needs and resolve issues.
Reservation Issues
Several reviews mentioned problems with vehicle availability, including lost reservations and receiving different vehicles than what was booked.
Vehicle Condition
Customers reported mixed experiences regarding the cleanliness and maintenance of the vehicles, with some receiving dirty cars or vehicles with issues.
Refund and Charges
There were complaints about unreturned security deposits and unexpected charges, leading to frustration among customers.
XX
XYchromosome
Jan 30, 2026
5.0
I'm so grateful for the smooth transaction with the company and the friendliness of the staff! Thank you.
EY
elizabeth yeboah
Jan 18, 2026
5.0
Great customer service.
EE
Edward
Jan 18, 2026
5.0
I was pleased with the whole experience. the staff were friendly and the service was quick.
TT
Tanequa
Jan 5, 2026
1.0
By far the worst experience I’ve ever had.
My husband rented a car from this location after an accident. He initially rented for 30 days and then extended the rental for a few additional days. When he first made the reservation, he paid $320, which we were told would be refunded once the booking was closed. That refund never happened.
We spent days on the phone with corporate, and they repeatedly told us that the branch manager at this location is the only one who can reverse the charge. Every time we called the location, we were told the manager was either not in or on vacation. No one took responsibility, and no one helped resolve the issue.
Eventually my husband gave up out of frustration, but I won’t stay quiet. $320 is a lot of money, and customers should not lose their money because employees don’t want to do their jobs. This situation is completely unacceptable, and because of it, I will never use Enterprise again.
MR
Marc Rodrigues
Dec 31, 2025
5.0
I’ve rented a few cars at this location and it has been nothing short of easy. The workers are a pleasure to deal with and the pickup/drop off process is always a breeze. I highly recommend this location if you’re looking to rent a vehicle from Enterprise.
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