Need a rental car in Dumfries, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dumfries location today.
Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of employees going above and beyond to assist.
Reservation Issues
Multiple reviews highlighted problems with vehicle availability, including lost reservations and receiving different vehicles than booked, leading to frustration for customers.
Vehicle Condition
Several customers reported receiving dirty vehicles or those in poor condition, which negatively impacted their rental experience.
Overall Experience
While many customers had positive experiences, there were significant complaints about unprofessional service and lack of accountability, particularly at certain locations.
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Tanequa
Jan 5, 2026
1.0
By far the worst experience I’ve ever had.
My husband rented a car from this location after an accident. He initially rented for 30 days and then extended the rental for a few additional days. When he first made the reservation, he paid $320, which we were told would be refunded once the booking was closed. That refund never happened.
We spent days on the phone with corporate, and they repeatedly told us that the branch manager at this location is the only one who can reverse the charge. Every time we called the location, we were told the manager was either not in or on vacation. No one took responsibility, and no one helped resolve the issue.
Eventually my husband gave up out of frustration, but I won’t stay quiet. $320 is a lot of money, and customers should not lose their money because employees don’t want to do their jobs. This situation is completely unacceptable, and because of it, I will never use Enterprise again.
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Marc Rodrigues
Dec 31, 2025
5.0
I’ve rented a few cars at this location and it has been nothing short of easy. The workers are a pleasure to deal with and the pickup/drop off process is always a breeze. I highly recommend this location if you’re looking to rent a vehicle from Enterprise.
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Patrice McCarthy
Dec 27, 2025
5.0
Great experience at Enterprise! Seamless partnership with my insurance company as I awaited the completion of my auto claim, clean/comfortable/newer vehicle with all the safety updates, and great customer service throughout the process (pickup/during/drop off). Thanks again, and I will be coming back for all my rental car needs!
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Samantha Smith
Dec 19, 2025
5.0
The staff/customer service at Enterprise as always, was a very professional experience. The process of obtaining/dropping off my rental was seamless and very convenient.
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Wayne Miller
Dec 7, 2025
5.0
I recently ran into a deer and totaled my car. Enterprise delivered my car to me at the collision shop. The Enterprise employees I interacted with were extremely courteous and helpful and made the entire experience very pleasant. I strongly recommend renting from Enterprise if you need a vehicle for temporary transportation.