Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Dumfries, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Dumfries location today.
Location
Hours
Reviews
4.2
269 reviews
5 stars
190
4 stars
21
3 stars
11
2 stars
10
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with several specific mentions of employees going above and beyond to assist.
Reservation Issues
Multiple reviews highlighted problems with vehicle availability, including lost reservations and receiving different vehicles than booked, leading to frustration for customers.
Vehicle Condition
Several customers reported receiving dirty vehicles or those in poor condition, which negatively impacted their rental experience.
Overall Experience
While many customers had positive experiences, there were significant complaints about unprofessional service and lack of accountability, particularly at certain locations.
- TTTanequaJan 5, 20261.0By far the worst experience I’ve ever had. My husband rented a car from this location after an accident. He initially rented for 30 days and then extended the rental for a few additional days. When he first made the reservation, he paid $320, which we were told would be refunded once the booking was closed. That refund never happened. We spent days on the phone with corporate, and they repeatedly told us that the branch manager at this location is the only one who can reverse the charge. Every time we called the location, we were told the manager was either not in or on vacation. No one took responsibility, and no one helped resolve the issue. Eventually my husband gave up out of frustration, but I won’t stay quiet. $320 is a lot of money, and customers should not lose their money because employees don’t want to do their jobs. This situation is completely unacceptable, and because of it, I will never use Enterprise again.
- MRMarc RodriguesDec 31, 20255.0I’ve rented a few cars at this location and it has been nothing short of easy. The workers are a pleasure to deal with and the pickup/drop off process is always a breeze. I highly recommend this location if you’re looking to rent a vehicle from Enterprise.
- PMPatrice McCarthyDec 27, 20255.0Great experience at Enterprise! Seamless partnership with my insurance company as I awaited the completion of my auto claim, clean/comfortable/newer vehicle with all the safety updates, and great customer service throughout the process (pickup/during/drop off). Thanks again, and I will be coming back for all my rental car needs!
- SSSamantha SmithDec 19, 20255.0The staff/customer service at Enterprise as always, was a very professional experience. The process of obtaining/dropping off my rental was seamless and very convenient.
- WMWayne MillerDec 7, 20255.0I recently ran into a deer and totaled my car. Enterprise delivered my car to me at the collision shop. The Enterprise employees I interacted with were extremely courteous and helpful and made the entire experience very pleasant. I strongly recommend renting from Enterprise if you need a vehicle for temporary transportation.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Dumfries, VA?
Enterprise Rent-A-Car is located at 17481 Richmond Hwy, Dumfries, VA 22026.
What are the business hours of Enterprise Rent-A-Car in Dumfries?
The location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles can I rent at Enterprise Rent-A-Car Dumfries?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Does Enterprise Rent-A-Car Dumfries offer airport pick-up services?
Yes, they provide airport pick-up services to make your rental experience more convenient.
What payment methods are accepted at Enterprise Rent-A-Car in Dumfries?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car in Dumfries owned by women or offers military discounts?
Yes, the Dumfries location is woman-owned and provides discounts for active military personnel.
How can I reserve a car rental at Enterprise Rent-A-Car Dumfries?
You can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/va/dumfries-1648.html.
What nearby restaurants can I visit before or after renting a car from Enterprise Dumfries?
Nearby dining options include Sophia's Restaurant, Happy Eatery, Mirna Restaurant, and Safari African Restaurant offering a variety of cuisines.
Are there any nearby shopping and boutique stores near Enterprise Rent-A-Car in Dumfries?
Yes, you can visit MVC Couples Boutique, Tresor Resale Boutique, Second Time Around Thrift Store, and Tema African and Caribbean Market nearby.
What car dealerships are near Enterprise Rent-A-Car Dumfries for potential vehicle purchases?
Nearby car dealers include Economy Auto Sales and Lundy's used car dealerships if you're interested in buying a vehicle.