AutoZone Auto Parts

4.2
292 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Wayside Dr in Dumfries, VA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Dumfries, VA or call us at (703) 441-9405.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
17155 Wayside Dr, Dumfries, VA
22026, United States

Hours

Reviews

4.2
292 reviews
5 stars
191
4 stars
44
3 stars
22
2 stars
7
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.

Product Knowledge

Several customers noted that some staff members lacked knowledge about products, leading to incorrect recommendations.

Staff Attitude

There are reports of both friendly and unenthusiastic staff, with some customers feeling dismissed or disrespected.

Store Management

Management appears to be a concern, with some reviews suggesting a need for better oversight and training of employees.

Overall Experience

While many customers had positive experiences, there are significant complaints about service quality and product availability.
  • CT
    Churchill Ashu Tambe
    Oct 22, 2025
    5.0
    Great 👍
  • MC
    Mike C.
    Sep 16, 2025
    1.0
    I had a very disappointing experience at this AutoZone. I went in asking specifically for a Group 48 AGM battery, which my Equinox requires. Kris insisted the computer said it needed a 47/H5, and after some back and forth, reluctantly sold me a Group 48 — but it was the wrong type and already old stock. Photo 1: The undersized battery that had been in my car since 2020. This was never the right fit, and yet no one caught it until now. Photo 2: The battery Kris sold me. You can clearly see it is a flooded lead-acid battery, not AGM, and dated October 2023 — two years old the day I bought it. AutoZone only gave me an 18-month warranty, which means the warranty was effectively useless since the battery itself was older than the coverage period. Photo 3: The correct Interstate Group 48 AGM battery that I ended up having installed by ABCD Towing. This is what should have been sold to me in the first place. When I returned to confront Kris, his only response was, “yeah, I’m sorry, we’re usually better at rotating stock.” No accountability, no effort to make it right. I left feeling dismissed and disrespected, like he thought I didn’t know what I was talking about. If you value your money and your time, don’t trust this AutoZone location for a major purchase like a battery. Owner - Fire Kris, He is deceptive and sucks at his job.
  • RM
    rae montez
    Sep 5, 2025
    1.0
    The workers that are currently working 8:09pm 09/05/2025 shouldn’t be working there I walked in with my battery to get it tested the manager said he didn’t feel like doing it when I already have the battery in hand. Then the girl he sent didn’t even know how to work the damn battery tester or even connect it smh
  • RR
    Rachel
    Sep 3, 2025
    5.0
    Came at night and nice man at the front helped me look for pieces for the car 30 min before closing
  • SN
    Sobia N
    Jul 12, 2025
    5.0
    Best customer service. Five star ⭐⭐⭐⭐⭐ for Mr Roger

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in Dumfries, VA?

AutoZone Auto Parts in Dumfries, VA is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and delivery services?

Yes, AutoZone in Dumfries offers in-store pickup, curbside pickup, and same-day delivery services for your convenience.