Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Colonial Heights, VA!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,847 reviews
5 stars
886
4 stars
489
3 stars
256
2 stars
66
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members like Jesse and Amanda received high praise for their professionalism and helpfulness, while others reported rude interactions.
Cleanliness
Reviews were mixed; some praised the cleanliness of the restrooms and showers, while others reported dirty conditions.
Parking Issues
Many customers expressed frustration over limited parking availability, especially with reserved spots often being occupied.
Food Quality
Food options were criticized for being poorly stocked and of low quality, with reports of cold food and unclean food areas.
Management Concerns
Several reviews highlighted issues with management, including poor customer service and lack of enforcement of parking rules.
- NDNandito DavidNov 17, 20255.0Been to alot of pilots...restroom here was the cleanest and smelt the best out of all of them
- MMMatthew MayglothlingNov 5, 20251.0Paid for parking seven hours before I arrived. When I got there, all the reserve spots were full. I went inside to inquire about this, the man at the register informed me that they always sell more reserved parking reservations than they have spots available. Requested a refund, but he could not give a receipt. What a scam.
- AIAndrey IvanovOct 22, 20252.0About a half of the small parking lot is paid parking only.
- KSKendrick SuttonSep 30, 20255.0What a great place. Nice/clean showers. Staff were super nice. Clean, well stocked store. Not much parking, but easy backing into a spot. Get here early to park
- MRM RoosterSep 20, 20251.0Would give them a zero if I could. WILL NEVER USE PILOT AGAIN. Got gas for $51 on Visa credit card and was charged $151 dollars. Contacted manager and the Manager was completely clueless and had no idea why I was charged $151 for $51 worth of gas. MAKES NO SENSE,
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What amenities and services does Pilot Travel Center in Colonial Heights, VA offer?
Pilot Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh food, snacks, drinks, and coffee. Pro driver amenities include reservable showers, laundry, and CAT scales.
Is the Pilot Travel Center in Colonial Heights open 24 hours?
Yes, this location operates 24 hours a day, 7 days a week, including holidays with regular hours.
Are showers available at the Colonial Heights Pilot Travel Center?
Showers are available for purchase by anyone. Prices vary by location, so contacting the store directly or using the store locator is recommended.
What payment methods are accepted at this Pilot Travel Center?
They accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, cash, and contactless payments.
Does the Pilot Travel Center have facilities for truck drivers such as CAT scales and overnight parking?
Yes, all locations including this one have CAT scales and offer overnight parking spaces.
Can customers reserve parking at the Colonial Heights Pilot Travel Center?
Yes, parking can be reserved online through the Pilot app or website with the "Reserve Now" feature.
What nearby dining options are available around Pilot Travel Center?
Nearby dining options include Cinnabon for baked goods and Wendy's for fast food burgers, ideal for a quick meal before or after your stop.
Are there nearby automotive services close to the Pilot Travel Center?
Yes, nearby automotive services include CMA’s Colonial Subaru, CMA’s Colonial Honda, CMA’s Colonial Kia Parts Department, and Hyundai for repairs and parts.
Where can I exchange propane near the Pilot Travel Center?
Blue Rhino Propane Exchange is nearby and offers propane supplier services that may complement your visit to the travel center.
How can I contact the Pilot Travel Center in Colonial Heights?
You can contact them by phone at +1 804-524-9556 or email at TravelCenter.384@pilottravelcenters.com.