Need a rental car in Colonial Heights, VA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Colonial Heights location today.
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who went above and beyond.
Reservation Issues
Numerous reviews highlighted problems with reservations, including cancellations and unavailability of reserved vehicles, leading to significant customer dissatisfaction.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, which negatively impacted their rental experience.
Efficiency
While some customers experienced quick service, others faced long wait times and poor communication, particularly regarding vehicle availability.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing loyalty and satisfaction, while others reported serious issues and vowed not to return.
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Laci Brockwell
5 days ago
5.0
Greta customer service, great cars. But the staff is top tier! This was my first rental experience and hopefully I wont have to do it again, but if I do, im coming back here. Thanks guys!
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K B
Nov 17, 2025
5.0
Needed to rent a car after hitting a deer in my company vehicle. The guys here were extremely professional and got me taken care. Even gave me a ride to the shop to pick up my vehicle.
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Carpenter Cordero
Nov 7, 2025
5.0
Top notch service. The couple of times I’ve been here have been exceptional. Online reservations and quick check-in. The staff is friendly and outgoing.
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rene ortiz
Oct 26, 2025
5.0
The entire staff at the Colonial Heights, VA Enterprise store, were extremely courteous and professional, especially Jasiah Williams, I would like to commend this young man for his professionalism and going above and beyond, to ensure the customer satisfaction, this young man is an excellent example of what all staff members should be like, I would say that his enthusiasm and helpful nature should be the standard, needless to say, I am a customer for life… thanks to the entire stsff…
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William Coleman
Oct 12, 2025
1.0
I just can't do it with them been having a reservation for four days 😪all they can say is we're sorry but we dont have anything whats the purpose of having a reservation if they're never going to have anything just say we can't do reservation at this time do to limited amount of cars.